shutterfly.com - doesn't like Mozilla

RESOLVED INCOMPLETE

Status

Tech Evangelism Graveyard
English US
RESOLVED INCOMPLETE
16 years ago
3 years ago

People

(Reporter: Mike Schiraldi, Unassigned)

Tracking

Details

(Whiteboard: [insult], URL)

(Reporter)

Description

16 years ago
As of today, the above error page states:

Mozilla (Mac, PC and Linux)

    * Previewing pictures prior to uploading is currently unavailable
    * Copy images and folders does not function properly
    * Moving images to a new album will not work
    * DHTML cropping tool will not work
    * Red eye reduction is unavailable
    * Unable to scroll through pulldown menus
    * Cards and more creation and editing have multiple errors

Comment 1

16 years ago
Confirmed
2002040303/WinXP

To recreate from main page, sign up for new account.
Error page appears after screen where name/password/email is entered.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Linux → All
Summary: Shutterfly.com doesn't like Mozilla → shutterfly.com - doesn't like Mozilla
preview works in moz 1.0.1
copying works in moz 1.0.1
cropping has IE and NN4 only foo

Error: is_ie is not defined
Source File: http://web1.shutterfly.com/incl_/crod.js
Line: 5

Error: this.layer has no properties
Source File: http://web1.shutterfly.com/incl_/crod.js
Line: 199

Scripts in Fix Photo:
Note the use of defer.

<script type="text/javascript" language='javascript1.1' defer
src='http://web1.shutterfly.com/incl_/HBOX/hbe-v65-no10.js'></script>

<script type="text/javascript"
src="http://web1.shutterfly.com/incl_/utils.js"></script>
<script type="text/javascript"
src="http://web1.shutterfly.com/incl_/utils_dom.js"></script>
<script type="text/javascript"
src="http://web1.shutterfly.com/incl_/SFLY/nav.js"></script>
<script type="text/javascript"
src="http://web1.shutterfly.com/incl_/generic.js"></script>
<script type="text/javascript"
src="http://web1.shutterfly.com/incl_/fix.js"></script>
..very close to deny.
they have a list what doesn't work for them on there.
Hardware: PC → All
Whiteboard: [insult]

Comment 4

16 years ago
I just signed up using Netscape 7 and did not get a warning. Can someone else
confirm?

System requirements now state: Browser:  Microsoft Internet Explorer 4.0 or
above (5.0 or above for Macintosh); Netscape Navigator 4.08 or above; AOL 5.0 or
above

Comment 5

16 years ago
Unfortunately their plugin still only is for Netscape 4.x, but at least they
have software you can use that makes it easy to upload multiple photos for now.

Comment 6

16 years ago
Mozilla shows totally different results than IE 6.  Choosing to view an album
only gives the choice to order prints, not to view as slideshow.  Apparently
Shutterfly is heavily IE oriented, since Opera has problems too.  At least
they're aware of them.
tech evang june 2003 reorg
Assignee: aruner → english-us
Component: US Ecommerce → English US
QA Contact: bc → english-us

Comment 8

13 years ago
Update on this:

In Firefox (and Mozilla 1.8beta1), I no longer get directed to the mentioned
error page. Their system requirements page still does not list Firefox as
supported though. Additionally from Shutterfly:

"We are currently working on a plugin for Firefox, but do not yet have 
one available. We are also not sure when that project will be done as 
it is not in the for front of work being done."

So progress...

Comment 9

10 years ago
Browsing photos on Shutterfly just now, I discovered that their full screen feature does not work on Firefox 3 beta 3.

Comment 10

9 years ago
EVANGELISM BUG UPDATE

This seems to be resolved.  Please confirm and close bug or list any specific problems that are still observed.  If problems persist, include browser version and platform.


Shutterfly seems FF1/FF2/FF3 friendly now.  All functionality seems to be identical when compared to IE6/XP display.  I can browse various books (even in full screen) without error in the following browsers.

FF 1.5.0.12 OSX
FF 2.0.0.20 OSX
FF 3.0.14 OSX
FF 3.5.3 OSX
FF 3.7a1pre OSX


Shutterfly FAQ: "Photo Book Minimum System Requirements" includes FF2+ for WIN or MAC OSX 10.2+.
LINK: http://shutterfly-2.custhelp.com/cgi-bin/helpfly.cfg/php/enduser/std_adp.php?p_faqid=975

Shutterfly FAQ: "Yellow Bar on IE Plugin Installation" actually refers user to FF if they are having trouble with IE.
LINK: http://shutterfly-2.custhelp.com/cgi-bin/helpfly.cfg/php/enduser/std_adp.php?p_faqid=590

-jrk

Comment 11

9 years ago
Hey, Jason, can you do us a favour when you're triaging these? Can you test with Camino 1.6.x, 2.0b4, and Seamonkey 2.0b as well? (That'll ensure we don't have any silly "works only if the browser calls itself 'Firefox'" problems hiding out in there.)

Comment 12

9 years ago
EVANGELISM BUG UPDATE

As per Chris' request above, I also tested various books (even in full screen mode) with the following browsers. Each of them seemed to be working fine. 

FF: 1.5.0.12/WIN, 2.0.0.20/WIN, 3.0.14/WIN, 3.5.3/WIN, 3.0.14/LIN
SM: 1.1.18/OSX, 2.0b2/OSX, 1.1.18/WIN, 2.0b2/WIN
CM: 1.6.10/OSX, 2.0b4/OSX

FF=FireFox, SM=SeaMonkey, CM=Camino, OSX=10.5.8, WIN=WinXP SP3, LIN=Ubuntu 9.04


It seems most of the functionality is implemented within flash player, so I expect that Shutterfly will work well as long as the browser has a Flash 10 plugin.

FYI, while testing on Linux, I was reminded that a clean install of Ubuntu 9.04 x86_64 plus updates DOES include FF 3.0.14 but does not include an Adobe Flash plugin for the browser. I wanted to comment that Shutterfly correctly directed me to the Adobe flash website so that I could download the plugin. However, Adobe does not offer a plugin compatible with 64-bit Ubuntu 9.04 on their download site, so I had to manually install the test version of their 64-bit Flash 10 plugin from their labs site. A casual user will have a difficult time figuring this out.  Correct me if I'm wrong, but this issue shouldn't be filed in Bugzilla.  I'll check to see if this is filed with Ubuntu at all.

-jrk

Comment 13

7 years ago
INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
Product: Tech Evangelism → Tech Evangelism Graveyard
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