As of today, the above error page states: Mozilla (Mac, PC and Linux) * Previewing pictures prior to uploading is currently unavailable * Copy images and folders does not function properly * Moving images to a new album will not work * DHTML cropping tool will not work * Red eye reduction is unavailable * Unable to scroll through pulldown menus * Cards and more creation and editing have multiple errors
Confirmed 2002040303/WinXP To recreate from main page, sign up for new account. Error page appears after screen where name/password/email is entered.
..very close to deny. they have a list what doesn't work for them on there.
Hardware: PC → All
I just signed up using Netscape 7 and did not get a warning. Can someone else confirm? System requirements now state: Browser: Microsoft Internet Explorer 4.0 or above (5.0 or above for Macintosh); Netscape Navigator 4.08 or above; AOL 5.0 or above
Unfortunately their plugin still only is for Netscape 4.x, but at least they have software you can use that makes it easy to upload multiple photos for now.
Mozilla shows totally different results than IE 6. Choosing to view an album only gives the choice to order prints, not to view as slideshow. Apparently Shutterfly is heavily IE oriented, since Opera has problems too. At least they're aware of them.
tech evang june 2003 reorg
Assignee: aruner → english-us
Component: US Ecommerce → English US
QA Contact: bc → english-us
Update on this: In Firefox (and Mozilla 1.8beta1), I no longer get directed to the mentioned error page. Their system requirements page still does not list Firefox as supported though. Additionally from Shutterfly: "We are currently working on a plugin for Firefox, but do not yet have one available. We are also not sure when that project will be done as it is not in the for front of work being done." So progress...
Browsing photos on Shutterfly just now, I discovered that their full screen feature does not work on Firefox 3 beta 3.
EVANGELISM BUG UPDATE This seems to be resolved. Please confirm and close bug or list any specific problems that are still observed. If problems persist, include browser version and platform. Shutterfly seems FF1/FF2/FF3 friendly now. All functionality seems to be identical when compared to IE6/XP display. I can browse various books (even in full screen) without error in the following browsers. FF 220.127.116.11 OSX FF 18.104.22.168 OSX FF 3.0.14 OSX FF 3.5.3 OSX FF 3.7a1pre OSX Shutterfly FAQ: "Photo Book Minimum System Requirements" includes FF2+ for WIN or MAC OSX 10.2+. LINK: http://shutterfly-2.custhelp.com/cgi-bin/helpfly.cfg/php/enduser/std_adp.php?p_faqid=975 Shutterfly FAQ: "Yellow Bar on IE Plugin Installation" actually refers user to FF if they are having trouble with IE. LINK: http://shutterfly-2.custhelp.com/cgi-bin/helpfly.cfg/php/enduser/std_adp.php?p_faqid=590 -jrk
Hey, Jason, can you do us a favour when you're triaging these? Can you test with Camino 1.6.x, 2.0b4, and Seamonkey 2.0b as well? (That'll ensure we don't have any silly "works only if the browser calls itself 'Firefox'" problems hiding out in there.)
EVANGELISM BUG UPDATE As per Chris' request above, I also tested various books (even in full screen mode) with the following browsers. Each of them seemed to be working fine. FF: 22.214.171.124/WIN, 126.96.36.199/WIN, 3.0.14/WIN, 3.5.3/WIN, 3.0.14/LIN SM: 1.1.18/OSX, 2.0b2/OSX, 1.1.18/WIN, 2.0b2/WIN CM: 1.6.10/OSX, 2.0b4/OSX FF=FireFox, SM=SeaMonkey, CM=Camino, OSX=10.5.8, WIN=WinXP SP3, LIN=Ubuntu 9.04 It seems most of the functionality is implemented within flash player, so I expect that Shutterfly will work well as long as the browser has a Flash 10 plugin. FYI, while testing on Linux, I was reminded that a clean install of Ubuntu 9.04 x86_64 plus updates DOES include FF 3.0.14 but does not include an Adobe Flash plugin for the browser. I wanted to comment that Shutterfly correctly directed me to the Adobe flash website so that I could download the plugin. However, Adobe does not offer a plugin compatible with 64-bit Ubuntu 9.04 on their download site, so I had to manually install the test version of their 64-bit Flash 10 plugin from their labs site. A casual user will have a difficult time figuring this out. Correct me if I'm wrong, but this issue shouldn't be filed in Bugzilla. I'll check to see if this is filed with Ubuntu at all. -jrk
INCOMPLETE due to lack of activity since the end of 2009. If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself. Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
Product: Tech Evangelism → Tech Evangelism Graveyard
You need to log in before you can comment on or make changes to this bug.