1323144 - reply icon not set

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[brendel oliver]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161129173726

Steps to reproduce:

I replied to an email


Actual results:

the email that I replied to did not get the reply icon set


Expected results:

it should have had the reply icon. This might be in connection with bugs 690194 or 744562, but I did not move the email.

Comment 1

[brendel oliver]

forgot to mention that I'm doing this in an IMAP mailbox on an exchange server

There seem to be some other bugs that might be connected to this, all were not resolved : 
Bug 667950 - Reply/Forward Flags Lost When Message Moved 
Bug 729732 - Copying a folder to an imap account does not copy the tags of the messages 
Bug 690194 - Reply icon missing don't get set if original message moved before reply is actually sent 
Bug 744562 - When moving an e-mail (after replying) to another folder, the "replied" icon disappears

Comment 2

[WADA:World Anti-bad-Duping Agency]

Thanks for searching bugzilla.
Other cases I know:
- When replied mail is located over 2GB of local mail folder, negative value is set in pointer to replied mail => no reply mark
  IIRC, this was resolved, although I'm not sure.
- If composed reply mail is saved multiple times in Draft/Outbox(Send Later), Thunderbird fails to set reply mark.
  IIRC, this case was also resolved, but I'm not sure.
- IMAP server doesn't support user defined flag(keyword), so flag for "Replied" is lost sooner or later.

Do you see your problem when mail is replied from "Local Folders"?
1. Copy a mail to FolderX of "Local Folders"
2. Reply to the mail in FolderX, using From:(identity) you usually use = identity of your imap account

If IMAP, see User Story of bug 402793 and get IMAP log, and check log content by Text Editor, please.
- When IMAP, UID of mail is shown in "Order Received" column.
- After sending reply mail, copy of the mail is saved in Sent, and Replied state is set in replied mail(call UID=RR in Inbox).
  At Inbox : "Replied state" is stored in msgDBHdr(object for mail meta data, saved in .msf file)
  At Inbox : uid store RR +Flags(\Replied or something)
  At this step, IIRC, replied mark is shown at thread pane
- Sooner or later, flag is retrieved by "uid fetch xx:yy Flags()", "uid fetch 1:* Flags()" etc. where RR is contained in range.
  When flag for Replied is not supported, Thunderbird may keep mark in thread pane using saved state in msgDBHdr,
  but may not keep replied mark because no flag is returned from server.

Above is story when View/Folder/All.
If View/Folder/Unified, different phenomenon may occur.
- Because Unified Folder is a Search Folder, state of each mail may not be updated until next Unified Folder open.
  Re-open of Unified Folder named Inbox  : Click other than Inbox, then click Inbox again

Another concern : Affected by Addon, Theme.
Does your problem occur with safe mode of Tb?
  thunderbird.exe -safe-mode, Help->Restart with Add-ons disabled

Anyway, please get imap log first because this is imap case.

Comment 3

[Wayne Mery (:wsmwk)]

still need imap log. But not to fear, it's likely related to one of the bugs linked from bug 268589