1324159 - Menu screen goes to all white after only a few seconds. Icons are there mut are not visible.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[rshirley10]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:50.0) Gecko/20100101 Firefox/50.0 Cyberfox/50.1.0
Build ID: 20161212231052

Steps to reproduce:

Restarted browser (Cyberfox) and the issue continued. Once set the drop down screen is not readable but just a blank whit space. If you hover over the blank screen it will send you to something but you cannot pick where to go. The screen appears to be white on white.


Actual results:

Reinstalled browser and the reactions were the same.


Expected results:

Was hoping the menu drop down would be readable. It is but for only a few seconds (2 or 3 seconds).

Comment 1

[Loic]

Could you attach a screenshot of the issue, please.

In addition, did you test with HWA disabled in FF?
https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Comment 2

[rshirley10]

(In reply to Loic from comment #1)
> Could you attach a screenshot of the issue, please.
> 
> In addition, did you test with HWA disabled in FF?
> https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-
> acceleration

A screen shot would not help. All you see in the upper right corner where the menu drops down is a white space where the items exist but the icons are white on white. If you hover over and area you can get a response but it is difficult to find the right place to click.
I did go in and disable the hardware acceleration but the issue still exist after a restart.
After a restart the icons are visible for 2 or 3 seconds then change to white on white. I have looked for some place to adjust the background colloer and the printed letter colors but have not found a place where this can be done for the browser.

Comment 3

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Hi Rshirley,

A screenshot will help us to understand the issue. From what I understand, the Cyberfox menu from the top right corner does not render the icons correctly? This issue is reproducible only for Cyberfox or on Firefox too?

I have also tested this using Cyberfox (50.1.0 - Build ID: 20161212231052) and latest Firefox (50.1.0) release, but I can not reproduce the issue, all the icons was visible and correctly rendered.

Can you please try to retest this using a new clean profile in order to eliminate custom settings as a possible cause and report back the results? Here is a link that would help you: https://goo.gl/4zdRJr. For Cyberfox just use "cyberfox.exe -P" instead of "firefox.exe -P" and should work.

Comment 4

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Marking this as Resolved - Incomplete due to the lack of response from the reporter.
If anyone can still reproduce it on latest versions, feel free to reopen the issue and provide more information.