“Open Gmail” button is not shown on the confirmation page if users use gmail account for sign in confirmation

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Firefox for Android
Firefox Accounts
2 years ago
2 years ago

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(Reporter: ryang, Unassigned)

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(Blocks: 1 bug)

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(Not tracked)

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(1 attachment)

Created attachment 8820615 [details]
螢幕快照 2016-12-21 17.20.02.png

When user tried to sign in using gmail account for confirmation to finish sign-in procedure, “Open Gmail” button is proposed to be shown on the confirmation page.

The left figure in the attachment is the current design; the right figure in the attachment is the desirable design to show "Open Gmail" button.
I don't think we should assume users use Gmail. There are multiple email clients that a user could be using.

However, I'm also not sure if we *can* technically do this? Sebastian?
Flags: needinfo?(s.kaspari)
First: This is a web UI and actually not part of the Firefox app. I'm not sure who exactly is maintaining the mobile part, but Ryan Kelly will know (NI).(In reply to Anthony Lam (:antlam) from comment #1)

> I don't think we should assume users use Gmail. There are multiple email
> clients that a user could be using.

We can't assume this for all users, but there might be an opportunity to make an educated guess: If the user entered a gmail address then we could show this button linking to the gmail app with a web link as fallback. If the user uses a random third-party app to access the gmail account then the button won't be helpful - but I see it more like a helpful offer? Anyways I think I saw some web services doing something like this after you setup an account.. they'd link to the web interface of the mail provider (if you use a popular one) to click on the confirmation mail. Maybe we even have telemetry to see if such a button could improve the signup funnel?
Component: General → Firefox Accounts
Flags: needinfo?(s.kaspari) → needinfo?(rfkelly)
(In reply to Sebastian Kaspari (:sebastian) from comment #2)
> First: This is a web UI and actually not part of the Firefox app. I'm not
> sure who exactly is maintaining the mobile part, but Ryan Kelly will know
> (NI).(In reply to Anthony Lam (:antlam) from comment #1)

I can suggest this to Rfeeley, who's probably the UX touch-point on this web-based experience too.

> > I don't think we should assume users use Gmail. There are multiple email
> > clients that a user could be using.
> 
> We can't assume this for all users, but there might be an opportunity to
> make an educated guess: If the user entered a gmail address then we could
> show this button linking to the gmail app with a web link as fallback. If
> the user uses a random third-party app to access the gmail account then the
> button won't be helpful - but I see it more like a helpful offer? 

Agree, I think this is getting into dangerous territory. We'll need to fully spec out the UX here if we decide to do this. 

> Anyways I
> think I saw some web services doing something like this after you setup an
> account.. they'd link to the web interface of the mail provider (if you use
> a popular one) to click on the confirmation mail. Maybe we even have
> telemetry to see if such a button could improve the signup funnel?

Yeah, let's also take a look at some data here before deciding on priority. It seems less like a straight forward fix ATM. 

CC'ing Product
> We can't assume this for all users, but there might be an opportunity to make an educated guess:
> If the user entered a gmail address then we could show this button linking to the gmail app with
> a web link as fallback.

Indeed; we have logic to do this for a couple of the more popular web-based email clients, e.g. "open hotmail" as well as "open gmail".  TBH I'm kinda surprised the button is not on this page already.

ni? -> :rfeeley for further comment, but I think this should be simple for us to add.
Flags: needinfo?(rfkelly) → needinfo?(rfeeley)
Blocks: 1157964
> Indeed; we have logic to do this for a couple of the more popular web-based
> email clients, e.g. "open hotmail" as well as "open gmail".  TBH I'm kinda
> surprised the button is not on this page already.


I've been that the logic works on Firefox desktop, with gmail at least.
If this is the case, it makes sense to let Fennec run with the same logic.
We hide this explicity on mobile as we only link to the Gmail web view, and more likely to be using a Mail app. The incoming mail notification should take users to the best place.
Flags: needinfo?(rfeeley)
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