1325475 - Firefox 45.5.1 ESR (x64) fails installing update 45.6

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Kian]

Attachment: last-update.log

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce:

When multiple users (25) open firefox 45.5.1 firefox downloads update and ask to reboot application. When rebooted Firefox attempts to install update but fails. We have tried restarting the application countless times, rebooting the computer systems, and uninstall/reinstall Firefox 45.5.1 ESR then update again. We keep getting the same issue.


Actual results:

Any time Firefox attempts to install update 45.6 it gives the following error message "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." I checked "last-update" logs in the Mozilla updates folder and found this error message "EXECUTE PATCH firefox.exe
rename_file: failed to rename file - src: C:\Program Files\Mozilla Firefox/firefox.exe, dst:C:\Program Files\Mozilla Firefox/firefox.exe.moz-backup, err: 13
### execution failed"


Expected results:

Complete install of Update 45.6.

Comment 1

[Wayne Mery (:wsmwk)]

Kian,
Do you still see this when using a current version?

Comment 2

[Robert Strong (they/them - no direct email)]

No reply to comment #1 so resolving -> incomplete