Lightning disappeared in Tbird 45..6.0.

UNCONFIRMED
Unassigned

Status

Calendar
General
UNCONFIRMED
a year ago
8 months ago

People

(Reporter: Niels Dideriksen, Unassigned, NeedInfo)

Tracking

(Blocks: 1 bug)

Lightning 4.7.6

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161208153507

Steps to reproduce:

Nothing. Except update to TBird 45.6.0


Actual results:

Lightning disappeared in Tbird 45.6.0. No calender tab, and no add-on. Worked well for a long time until now. Since TBird 45.6.0 has just been released, 28Dec16, I assume its a TBird bug. Judged by the filesize and last modification date of local.sqlite I assume the calendar data is still there.


Expected results:

Calendar still available.

Updated

a year ago
Blocks: 1215828

Comment 1

a year ago
Yes, if the add-on doesn't work, you won't lose your calendar data. Just uninstall Lightning and reinstall it.

Updated

a year ago
Component: Untriaged → General
Product: Thunderbird → Calendar
Version: 45 Branch → Lightning 4.7.6
(Reporter)

Comment 2

a year ago
Thank You for the advise. I reinstalled Lightning (just reinstall, no uninstall since the former install was gone) and the calendar with all my appointments was back.

Comment 3

a year ago
There have been some reports on this recently mostly from Win 10 users iirc, which is a little bit unexpected since we fixed the roaming profile issue last year. We should dupe those reports to this one if they are reported for Window.

Comment 4

a year ago
Although you already worked around the problem, can you (or everybody else who is experiencing the same) please describe you setup as it might bite you again with the next update?

In particular, we would need to know:
- Did you install Lightning initially yourself or did you get the bundeled Lightning from the beginning of you use of TB?
- OS and OS Version
- Location (local/network and default/custom) and file system type (NTFS, FAT32, ...) of your profile folder
- Do you sync your TB profile folder with another location knowingly (e.g. for backup purposes)? If so, what sync software do you use and can you exclude specific subfolders from being synced (it might help a workaround to exclude the extensions folder from syncing the TB profile folder; if you can confirm this, please report)
- For Windows users: are you using a local or roaming profile?
- For windows 10 users: are you using a local account or your Microsoft account? If the latter, do you have enabled profile syncing to Microsoft (and to what extend; see your account settings)?
- Has anything of your setup in terms of the dimensions mentioned above changed since the Lightning update worked along with TB update last time?
Flags: needinfo?(nielsd)
(Reporter)

Comment 5

a year ago
I installed Lightning separately myselft a while after I started using TBird. I.e. not the bundeled TB.
As for the OS, Location and file system I've appended some of the system information below. Hope it makes sense for You and answers Your questions even though it's all in danish. I'm not quite sure about the location of my profile folder but think its local since no network folders are involved at all. I do not sync my TB profile folder with any kind of SW. I assume I'm using a local Win profile (It's all on my laptop - no network involved). And as far as I know nothing else changed since it all worked well.

SYSTEM INFORMATION:
OS-navn	Microsoft Windows 8.1
Version	6.3.9600 Build 9600
Anden OS-beskrivelse	Ikke tilgængelig
OS-producent	Microsoft Corporation
Systemnavn	NOD-LAB
Systemproducent	ASUSTeK COMPUTER INC.

TBIRD TROUBLESHOOTING INFORMATION
Name 	Thunderbird
Version 	45.6.0
User Agent 	Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
Profile Folder 	
(Local drive)
Application Build ID 	20161222195647
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory

about:buildconfig
Source

Built from https://hg.mozilla.org/releases/mozilla-esr45/rev/39890dc7f028cfefdd3881b21dc1d0eac352d96b
Build platform
target
i686-pc-mingw32
Build tools
Compiler 	Version 	Compiler flags
cl 	1800 	-TC -nologo -D_HAS_EXCEPTIONS=0 -W3 -Gy -arch:IA32 -FS -wd4244 -wd4267 -wd4819 -we4553
cl 	1800 	-TP -nologo -D_HAS_EXCEPTIONS=0 -W3 -Gy -arch:IA32 -FS -wd4251 -wd4244 -wd4267 -wd4345 -wd4351 -wd4800 -wd4819 -we4553 -GR- -DNDEBUG -DTRIMMED -Zi -UDEBUG -DNDEBUG -O1 -Oi -Oy
Configure arguments

--enable-crashreporter --enable-release --enable-application=mail --enable-update-channel=release --enable-update-packaging --enable-jemalloc --enable-require-all-d3dc-versions --enable-official-branding --enable-calendar --with-external-source-dir=c:/builds/moz2_slave/tb-rel-c-esr45-w32_bld-0000000/build

browser.cache.disk.capacity	358400
browser.cache.disk.filesystem_reported	1
browser.cache.disk.smart_size_cached_value	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
dom.apps.reset-permissions	true
extensions.lastAppVersion	45.6.0
font.internaluseonly.changed	true
font.name.monospace.el	Consolas
font.name.monospace.tr	Consolas
font.name.monospace.x-baltic	Consolas
font.name.monospace.x-central-euro	Consolas
font.name.monospace.x-cyrillic	Consolas
font.name.monospace.x-unicode	Consolas
font.name.monospace.x-western	Consolas
font.name.sans-serif.el	Calibri
font.name.sans-serif.tr	Calibri
font.name.sans-serif.x-baltic	Calibri
font.name.sans-serif.x-central-euro	Calibri
font.name.sans-serif.x-cyrillic	Calibri
font.name.sans-serif.x-unicode	Calibri
font.name.sans-serif.x-western	Calibri
font.name.serif.el	Cambria
font.name.serif.tr	Cambria
font.name.serif.x-baltic	Cambria
font.name.serif.x-central-euro	Cambria
font.name.serif.x-cyrillic	Cambria
font.name.serif.x-unicode	Cambria
font.name.serif.x-western	Cambria
font.size.fixed.el	14
font.size.fixed.tr	14
font.size.fixed.x-baltic	14
font.size.fixed.x-central-euro	14
font.size.fixed.x-cyrillic	14
font.size.fixed.x-unicode	14
font.size.fixed.x-western	14
font.size.variable.el	17
font.size.variable.tr	17
font.size.variable.x-baltic	17
font.size.variable.x-central-euro	17
font.size.variable.x-cyrillic	17
font.size.variable.x-unicode	17
font.size.variable.x-western	17
gfx.crash-guard.glcontext.appVersion	45.6.0
gfx.crash-guard.glcontext.deviceID	0x0f31
gfx.crash-guard.glcontext.driverVersion	10.18.10.3408
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle	true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle	true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11	false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp	false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11	true
gfx.crash-guard.status.glcontext	2
gfx.direct3d.last_used_feature_level_idx	0
mail.openMessageBehavior.version	1
mail.winsearch.firstRunDone	true
mailnews.database.global.datastore.id	a6629aac-cb17-4a2b-a7c9-3c5df927655
network.cookie.prefsMigrated	true
network.predictor.cleaned-up	true
places.database.lastMaintenance	1483359910
places.history.expiration.transient_current_max_pages	104400
plugin.importedState	true
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_bgcolor	false
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_bgimages	false
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_colorspace	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_command	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_downloadfonts	false
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_duplex	1515870810
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_edge_bottom	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_edge_left	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_edge_right	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_edge_top	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_evenpages	true
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_footercenter	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_footerleft	&PT
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_footerright	&D
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_headercenter	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_headerleft	&T
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_headerright	&U
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_in_color	true
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_margin_bottom	0.5
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_margin_left	0.5
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_margin_right	0.5
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_margin_top	0.5
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_oddpages	true
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_orientation	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_page_delay	50
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_data	9
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_height	297,00
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_name	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_size_type	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_size_unit	1
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_paper_width	210,00
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_plex_name	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_resolution	1515870810
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_resolution_name	
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_reversed	false
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_scaling	1,00
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_shrink_to_fit	true
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_to_file	false
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_unwriteable_margin_bottom	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_unwriteable_margin_left	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_unwriteable_margin_right	0
print.printer_\\NOD-MSI-865G\Brother_DCP-7030_Printer.print_unwriteable_margin_top	0
print.printer_Brother_DCP-1510_series.print_bgcolor	false
print.printer_Brother_DCP-1510_series.print_bgimages	false
print.printer_Brother_DCP-1510_series.print_colorspace	
print.printer_Brother_DCP-1510_series.print_command	
print.printer_Brother_DCP-1510_series.print_downloadfonts	false
print.printer_Brother_DCP-1510_series.print_duplex	1515870810
print.printer_Brother_DCP-1510_series.print_edge_bottom	0
print.printer_Brother_DCP-1510_series.print_edge_left	0
print.printer_Brother_DCP-1510_series.print_edge_right	0
print.printer_Brother_DCP-1510_series.print_edge_top	0
print.printer_Brother_DCP-1510_series.print_evenpages	true
print.printer_Brother_DCP-1510_series.print_footercenter	
print.printer_Brother_DCP-1510_series.print_footerleft	&PT
print.printer_Brother_DCP-1510_series.print_footerright	&D
print.printer_Brother_DCP-1510_series.print_headercenter	
print.printer_Brother_DCP-1510_series.print_headerleft	&T
print.printer_Brother_DCP-1510_series.print_headerright	&U
print.printer_Brother_DCP-1510_series.print_in_color	true
print.printer_Brother_DCP-1510_series.print_margin_bottom	0.5
print.printer_Brother_DCP-1510_series.print_margin_left	0.5
print.printer_Brother_DCP-1510_series.print_margin_right	0.5
print.printer_Brother_DCP-1510_series.print_margin_top	0.5
print.printer_Brother_DCP-1510_series.print_oddpages	true
print.printer_Brother_DCP-1510_series.print_orientation	0
print.printer_Brother_DCP-1510_series.print_page_delay	50
print.printer_Brother_DCP-1510_series.print_paper_data	9
print.printer_Brother_DCP-1510_series.print_paper_height	297,00
print.printer_Brother_DCP-1510_series.print_paper_name	
print.printer_Brother_DCP-1510_series.print_paper_size_type	0
print.printer_Brother_DCP-1510_series.print_paper_size_unit	1
print.printer_Brother_DCP-1510_series.print_paper_width	210,00
print.printer_Brother_DCP-1510_series.print_plex_name	
print.printer_Brother_DCP-1510_series.print_resolution	1515870810
print.printer_Brother_DCP-1510_series.print_resolution_name	
print.printer_Brother_DCP-1510_series.print_reversed	false
print.printer_Brother_DCP-1510_series.print_scaling	1,00
print.printer_Brother_DCP-1510_series.print_shrink_to_fit	true
print.printer_Brother_DCP-1510_series.print_to_file	false
print.printer_Brother_DCP-1510_series.print_unwriteable_margin_bottom	0
print.printer_Brother_DCP-1510_series.print_unwriteable_margin_left	0
print.printer_Brother_DCP-1510_series.print_unwriteable_margin_right	0
print.printer_Brother_DCP-1510_series.print_unwriteable_margin_top	0
print.printer_Brother_HL-2030_series.print_bgcolor	false
print.printer_Brother_HL-2030_series.print_bgimages	false
print.printer_Brother_HL-2030_series.print_colorspace	
print.printer_Brother_HL-2030_series.print_command	
print.printer_Brother_HL-2030_series.print_downloadfonts	false
print.printer_Brother_HL-2030_series.print_duplex	1515870810
print.printer_Brother_HL-2030_series.print_edge_bottom	0
print.printer_Brother_HL-2030_series.print_edge_left	0
print.printer_Brother_HL-2030_series.print_edge_right	0
print.printer_Brother_HL-2030_series.print_edge_top	0
print.printer_Brother_HL-2030_series.print_evenpages	true
print.printer_Brother_HL-2030_series.print_footercenter	
print.printer_Brother_HL-2030_series.print_footerleft	&PT
print.printer_Brother_HL-2030_series.print_footerright	&D
print.printer_Brother_HL-2030_series.print_headercenter	
print.printer_Brother_HL-2030_series.print_headerleft	&T
print.printer_Brother_HL-2030_series.print_headerright	&U
print.printer_Brother_HL-2030_series.print_in_color	true
print.printer_Brother_HL-2030_series.print_margin_bottom	0.5
print.printer_Brother_HL-2030_series.print_margin_left	0.5
print.printer_Brother_HL-2030_series.print_margin_right	0.5
print.printer_Brother_HL-2030_series.print_margin_top	0.5
print.printer_Brother_HL-2030_series.print_oddpages	true
print.printer_Brother_HL-2030_series.print_orientation	0
print.printer_Brother_HL-2030_series.print_page_delay	50
print.printer_Brother_HL-2030_series.print_paper_data	9
print.printer_Brother_HL-2030_series.print_paper_height	297,00
print.printer_Brother_HL-2030_series.print_paper_name	
print.printer_Brother_HL-2030_series.print_paper_size_type	0
print.printer_Brother_HL-2030_series.print_paper_size_unit	1
print.printer_Brother_HL-2030_series.print_paper_width	210,00
print.printer_Brother_HL-2030_series.print_plex_name	
print.printer_Brother_HL-2030_series.print_resolution	1515870810
print.printer_Brother_HL-2030_series.print_resolution_name	
print.printer_Brother_HL-2030_series.print_reversed	false
print.printer_Brother_HL-2030_series.print_scaling	1,00
print.printer_Brother_HL-2030_series.print_shrink_to_fit	true
print.printer_Brother_HL-2030_series.print_to_file	false
print.printer_Brother_HL-2030_series.print_unwriteable_margin_bottom	0
print.printer_Brother_HL-2030_series.print_unwriteable_margin_left	0
print.printer_Brother_HL-2030_series.print_unwriteable_margin_right	0
print.printer_Brother_HL-2030_series.print_unwriteable_margin_top	0
print.printer_Bullzip_PDF_Printer.print_bgcolor	false
print.printer_Bullzip_PDF_Printer.print_bgimages	false
print.printer_Bullzip_PDF_Printer.print_colorspace	
print.printer_Bullzip_PDF_Printer.print_command	
print.printer_Bullzip_PDF_Printer.print_downloadfonts	false
print.printer_Bullzip_PDF_Printer.print_duplex	1515870810
print.printer_Bullzip_PDF_Printer.print_edge_bottom	0
print.printer_Bullzip_PDF_Printer.print_edge_left	0
print.printer_Bullzip_PDF_Printer.print_edge_right	0
print.printer_Bullzip_PDF_Printer.print_edge_top	0
print.printer_Bullzip_PDF_Printer.print_evenpages	true
print.printer_Bullzip_PDF_Printer.print_footercenter	
print.printer_Bullzip_PDF_Printer.print_footerleft	&PT
print.printer_Bullzip_PDF_Printer.print_footerright	&D
print.printer_Bullzip_PDF_Printer.print_headercenter	
print.printer_Bullzip_PDF_Printer.print_headerleft	&T
print.printer_Bullzip_PDF_Printer.print_headerright	&U
print.printer_Bullzip_PDF_Printer.print_in_color	true
print.printer_Bullzip_PDF_Printer.print_margin_bottom	0.5
print.printer_Bullzip_PDF_Printer.print_margin_left	0.5
print.printer_Bullzip_PDF_Printer.print_margin_right	0.5
print.printer_Bullzip_PDF_Printer.print_margin_top	0.5
print.printer_Bullzip_PDF_Printer.print_oddpages	true
print.printer_Bullzip_PDF_Printer.print_orientation	0
print.printer_Bullzip_PDF_Printer.print_page_delay	50
print.printer_Bullzip_PDF_Printer.print_paper_data	9
print.printer_Bullzip_PDF_Printer.print_paper_height	297,00
print.printer_Bullzip_PDF_Printer.print_paper_name	
print.printer_Bullzip_PDF_Printer.print_paper_size_type	0
print.printer_Bullzip_PDF_Printer.print_paper_size_unit	1
print.printer_Bullzip_PDF_Printer.print_paper_width	210,00
print.printer_Bullzip_PDF_Printer.print_plex_name	
print.printer_Bullzip_PDF_Printer.print_resolution	1515870810
print.printer_Bullzip_PDF_Printer.print_resolution_name	
print.printer_Bullzip_PDF_Printer.print_reversed	false
print.printer_Bullzip_PDF_Printer.print_scaling	1,00
print.printer_Bullzip_PDF_Printer.print_shrink_to_fit	true
print.printer_Bullzip_PDF_Printer.print_to_file	false
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_bottom	0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_left	0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_right	0
print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_top	0
Systemmodel	X553MA
Systemtype	x64-based PC
System-SKU	ASUS-NotebookSKU
Processor	Intel(R) Celeron(R) CPU  N2930  @ 1.83GHz, 1827 Mhz, 4 Kerne(r), 4 Logisk(e) processor(er)
BIOS-version/dato	American Megatrends Inc. X553MA.208, 09-07-2014
SMBIOS-version	2.8
Version af integreret controller	255.255
BIOS-tilstand	UEFI
BaseBoard-producent	ASUSTeK COMPUTER INC.
BaseBoard-model	Ikke tilgængelig
BaseBoard-navn	Hovedkort
Platformrolle	Mobiltelefon
Sikker bootstarttilstand	Slået til
PCR7-konfiguration	Binding er ikke mulig
Windows-mappe	C:\Windows
System-mappe	C:\Windows\system32
Startenhed	\Device\HarddiskVolume1
Landestandard	Danmark
Abstraktionslag for hardware	Version = "6.3.9600.17196"
Brugernavn	NOD-LAB\nod
Tidszone	Rom, normaltid
Installeret fysisk hukommelse (RAM)	4,00 GB
Fysisk hukommelse i alt	3,89 GB
Tilgængelig fysisk hukommelse	1,08 GB
Virtuel hukommelse i alt	4,70 GB
Tilgængelig virtuel hukommelse	1,61 GB
Plads til sidefil	832 MB
Sidefil	C:\pagefile.sys
Hyper-V - VM-udvidelser af overvågningstilstand	Ja
Hyper-V - Udvidelser af adresseoversættelse på andet niveau	Ja
Hyper-V - Virtualiseringsaktiveret i firmware	Ja
Hyper-V - Forhindring af datakørsel	Ja

FILE SYSTEM:
Drev	C:
Beskrivelse	Lokal fast disk
Komprimeret	Nej
Filsystem	NTFS
Størrelse	186,30 GB (200.041.033.728 byte)
Ledig plads	89,29 GB (95.870.767.104 byte)
Enhedsnavn	OS
Enhedens serienummer	4C3723C6
	
Drev	D:
Beskrivelse	Lokal fast disk
Komprimeret	Nej
Filsystem	NTFS
Størrelse	258,35 GB (277.397.630.976 byte)
Ledig plads	207,23 GB (222.513.770.496 byte)
Enhedsnavn	Data
Enhedens serienummer	3C38E347
	
Drev	E:
Beskrivelse	Cd-rom-disk

Comment 6

8 months ago
Still seems to be an issue.

I have just updated to 52.3.0 (32-bit) and Lightning disappeared. It was no longer on the installed extensions but could be reinstalled and no data was lost. I have two other extensions installed and neither of those were lost.

This is at least the second time this has happened to me during an update to Thunderbird. No warnings or anything about incompatible versions of Lightning.

Windows 7 Home Premium 64-bit Service Pack 1

I THINK that Thunderbird was installed first without Lightning, but I have rebuilt the computer since then so I might have installed them both the second time around.

Location of profile C:\Users\...\AppData\Roaming\Thunderbird\Profiles\ (NTFS)

I do not sync my profile folder. I do have an extension to sync my calendar with my android device (MyPhoneExplorer) but I was not running the sync at the time and this has been installed for a couple of years.

User is on a Local profile

Not using Windows 10

This has failed before, but I'm pretty sure it worked properly last time I updated Thunderbird
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