Closed Bug 1329645 Opened 7 years ago Closed 3 years ago

User account not logged in after password reset

Categories

(Firefox for Android Graveyard :: Firefox Accounts, defect, P5)

53 Branch
ARM
Android
defect

Tracking

(firefox52 wontfix, firefox53 affected)

RESOLVED INCOMPLETE
Tracking Status
firefox52 --- wontfix
firefox53 --- affected

People

(Reporter: ohorvath, Unassigned)

Details

Environment: 
Device: Asus ZenPad (Android 6.0.1);
Build: Nightly 53.0a1 (2017-01-08)

Steps to reproduce:

1. Disconnect account and clear private data.
2. Go to Settings> Sign in.
3. Go to Forgot password and send a password reset email.
4. Open the link from the password reset email.
5. Fill in the new password. Sign in.
6. Go to Settings> Sign in menu again and check if the account is logged in.

Expected results: The account should be logged in and sync should start.

Actual results: The account appears to be signed in, but an error message appears under Sync "Cannot connect. Tap to sign in".

Notes: 
- Reproducing on Nightly 53.0a1 (2017-01-08) & Aurora 52.0a2 (2017-01-09).
- On Firefox 50.1.0 & Beta 51, the user is signed in and can sync the account immediately after password reset.
QA Contact: oana.horvath
Too late for firefox 52, mass-wontfix.
Re-triaging per https://bugzilla.mozilla.org/show_bug.cgi?id=1473195

Needinfo :susheel if you think this bug should be re-triaged.
Priority: -- → P5
We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → INCOMPLETE
Product: Firefox for Android → Firefox for Android Graveyard
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