1329985 - unable open xls from forwarded multiple messages

Status: RESOLVED INVALID

(Thunderbird :: Mail Window Front End, defect)

Description

[Peter Mráz]

Attachment: Message with three message attachments

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161214035102

Steps to reproduce:

I receive forwarded multiple mails with xls attachments from another thunderbird. 


Actual results:

When i try to open any xls. Excel show message that file is malformed and open it as plain text. When I open mail in gmail atachments was opened correctly.

Comment 1

[Onno Ekker [:nONoNonO UTC+1]]

I can open all three xls attachments when I open that saved message in Thunderbird, both directly from the saved message and from each sub-window when I open each included message first (although I must admit I tried in Earlybird/TB52.0a2).

Comment 2

[Peter Mráz]

I try same operation on linux with TB 45.5.1 and libre office and attachcment was opened without problems when I try to opem with TB 45.6.0 on windows 2012 through remote desktop attachment not opened correctly. When i open attachced eml file and i save xls attachment file have only 1 kB and inside of file is "</body></html>"

Comment 3

[Jorg K (CEST = GMT+2)]

The e-mail you attached here (attachment 8825405 [details]) is a message with three message attachments and each of these three messages contains an XLS or XLSX file. I can open all of them without problem.

We can't debug what's going on on your particular machine.

Please note: Bugzilla is NOT a support forum. It is a tracking system for bugs in Mozilla products.
This is a support question. You can get support here:
https://support.mozilla.org/en-US/products/thunderbird

That said, if you can let us know which attached message/XLS(X) file cannot be opened, we can take another look.

Also check |Tools > Options, Attachments, Incoming| to see which application you have configured to handle these attachments.

Comment 4

[Peter Mráz]

I try open this message on Friends NB with Windows 10 on TB 24.3 then TB 38.5 then TB 45.6 and any of xls(x) attachment was not opened correctly. But when i save mail as eml and then open from disk all works fine. Also when i try to open here posted attachment all works fine also. 
That problem is only when i opened direclty from my mailbox account.
I mean that i am not an idiot and this is serious bugreport.

Comment 5

[Jorg K (CEST = GMT+2)]

(In reply to Peter Mráz from comment #4)
> I mean that i am not an idiot and this is serious bugreport.
We will take the bug report seriously as soon as we can reproduce the problem. We cannot.
I requested that you specify exactly which message it is where you cannot open the attachment. The attached message (attachment 8825405 [details]) contains three message attachments which complicate things.

Please try this with all add-ons disabled and on a new profile (thunderbird -p) where you can easily import a single message to a folder. As long as we don't have those results, we will not consider this report any further.

Also try with your anti-virus program disabled so we're sure that doesn't block the access to the file.

Finally, inspect the error console (Tools > Error Console) for errors. It's best to clear the errors by clicking on the trash can icon and then doing the operation that fails.

Comment 6

[Peter Mráz]

ON my friends NB i was setup new account TB is without any plugins - it was a fresh instalation and on my windows terminal server i was not using antivirus.

when i Open DRU.xls in error concele is


Časová známka: 12.01.2017 10:10:13
Chyba: uncaught exception: 2147746065
Zdrojový súbor: resource:///modules/activity/autosync.js
Riadok: 210

Comment 7

[Jorg K (CEST = GMT+2)]

Attachment: Test message

I extracted one of the message attachments from the original message to make things less complicated. The attachment opens fine for me in TB 45 and TB 53 (Daily).

Comment 8

[Peter Mráz]

I never have problem open xls file with simple mail with single attachment i have only problem with multiple emails sent as eml included xls.

Comment 9

[Jorg K (CEST = GMT+2)]

Attachment: Two screenshots of opening the attachments

The attachments open fine, regardless of whether I open them directly or via the attached message or from the individual message.

You should check your mimeTypes.rdf file which you can find in your profile (which you can open through the Trouble Shooting information, see Tools menu).

What does it contain for XLS and XLSX?

All that said, the attachment handling seems to be buggy. I've removed the entry for XLS and I have chosen "Libreoffice Calc" to open the XLS, however, TB comes back with suggesting "Microsoft Application Virtualization DDE Launcher" and doesn't remember my choice.

After adding this to mimeTypes.rdf

  <RDF:Description RDF:about="urn:mimetype:application/vnd.ms-excel"
                   NC:value="application/vnd.ms-excel"
                   NC:editable="true"
                   NC:description="Microsoft Excel Worksheet"
                   NC:fileExtensions="xls">
    <NC:handlerProp RDF:resource="urn:mimetype:handler:application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"/>
  </RDF:Description>

my selection finally sticks.

Comment 10

[Jorg K (CEST = GMT+2)]

Comment on attachment 8825405 [details]
Message with three message attachments

(In reply to Peter Mráz from comment #8)
> I never have problem open xls file with simple mail with single attachment i
> have only problem with multiple emails sent as eml included xls.
Thanks for confirming this, which makes it even more mysterious.