1331503 - Continues to be non-responsive every few mins on latest update

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[svobr]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161208153507

Steps to reproduce:

Just normal using of firefox. Will do it while I am on a page, or changing a page
whenever it gets it the mood. Just have to sit and wait till it decided to go again
and it will start working for a while. 


Actual results:

While working a screen, system will freeze with non-responsive error. In time it will release and U can continue doing what U were doing.


Expected results:

U shouldn't be getting these non-responsive situtations.  Didn;t have them in the older vs of Firefox but sure getting them now.  Not change in Security software, etc. Using Windows 10/Dell pc

Comment 1

[YF (Yang)]

FYI: https://support.mozilla.org/en-US/products/firefox/fix-problems/slowness-or-hanging

Comment 2

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID 	20170118030214

Hi Svobr,

I have tried to reproduce the issue you are experiencing on the latest Firefox release and on the latest Nightly, but I wasn't able. I haven't experienced any hangs while browsing multiple pages.

Could you please try to reproduce the issue on the latest Nightly (https://nightly.mozilla.org) and provide your results? When doing this, please use a new clean Firefox profile, maybe even safe mode, to eliminate custom settings as a possible cause (https://goo.gl/PNe90E). 

If the issue is still reproducible, you can also take a look at the following link https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding#w_firefox-hangs-at-random-times and see if the solutions explained there work.

Comment 3

[svobr]

After trying several attempts to clean up files using CC cleaner, reboot the system several times
and for now the problem seems to have gone away.  Thanks for try.  Richard

Comment 4

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Based on Comment 3 from the reporter, changing status to RESOLVED-WORKSFORME.