Closed Bug 1332048 Opened 9 years ago Closed 9 years ago

RCA 2017-01-17 mozilla.okta.com unavailable

Categories

(Infrastructure & Operations :: MOC: Root Cause Analysis, task)

Product:
Infrastructure & Operations
Component:
MOC: Root Cause Analysis
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: vinh, Assigned: jabba)

Details

(Whiteboard: [ready for cab] [team:systems] [vendor bug] [action:vendor])

Assignee: nobody → jdow
Whiteboard: [not filled] [team:systems]
Okta released their RCA and I've copied the content into the post mortem doc.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Thanks for filling in the doc. We use RCA bugs for tracking the whole RCA process. Please don't close them. Do you have an open bug for tracking Okta's work to fix the issue on their end? (we've had a request from IT management to track action items on RCAs).
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Whiteboard: [not filled] [team:systems] → [filled] [team:systems] [vendor bug]
No, I don't think there's any further action for us on this or anything their support will do on this, since they've identified the problem and outlined a solution that they are working on, with a temporary workaround in place.
OK, thanks.
Whiteboard: [filled] [team:systems] [vendor bug] → [ready for cab] [team:systems] [vendor bug]
No issues raised when discussed, closing.
Status: REOPENED → RESOLVED
Closed: 9 years ago → 9 years ago
Resolution: --- → FIXED
Status: RESOLVED → VERIFIED
Whiteboard: [ready for cab] [team:systems] [vendor bug] → [ready for cab] [team:systems] [vendor bug] [action:vendor]
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