Closed
Bug 1332940
Opened 7 years ago
Closed 2 years ago
Upload via file link to Box.com fails in Thunderbird 45.5.1 on linux
Categories
(Thunderbird :: FileLink, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: bool, Unassigned)
Details
Attachments
(2 files)
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0 Build ID: 20161209095719 Steps to reproduce: 1. Attach 2. FileLink 3. Box 4. Chose a file (picture, 225 kB) Actual results: After processing for some seconds came a message, 'Unable to upload xxxx.jpg to Box'. (See attached screenshot). Expected results: Successful upload.
Reporter | ||
Updated•7 years ago
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OS: Unspecified → Linux
Hardware: Unspecified → x86_64
Comment 1•7 years ago
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Børge, thanks for filing! Sorry it took me a few days to get to this, been a busy week! Can you do the following: 1. Open the error console (Tools > Error console). 2. Type clear() and press enter. 3. Try to attach a file and upload to Box again. 4. Copy an errors you find and report them here (note that it might include email addresses or account names: you can email it directly to me if you feel more comfortable doing that). Also, what version of Thunderbird are you on? I see you're on 45.x.x, are you on the newest version of 45? Thanks!
Reporter | ||
Comment 2•7 years ago
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Thanks Patrick, Now I have cleared the error console, and tried another upload which again failed. However, the error console is as empty now as it was before the failed upload. As to the version it reads 45.5.1 and I suppose it is the newest since I have made all available updates from ElementaryOS Loki. Below I will paste the content of the technical information sheet under the Help menu. I hope it is useful. Børge Programinfo Navn: Thunderbird Version: 45.5.1 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1 Profilmappe: Åbn mappe (Lokalt drev) Programmets Build ID: 20161130104158 Aktive plugins: about:plugins Byggekonfiguration: about:buildconfig Hukommelsesforbrug: about:memory Konti for mail og nyhedsgrupper account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) pop3.mail.dk:995, SSL, passwordCleartext OUTGOING: , asmtp.mail.dk:465, SSL, passwordCleartext, true account3: INCOMING: account3, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , asmtp.mail.dk:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (rss) Feeds, plain, passwordCleartext Fejlrapporter Udvidelser Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Vigtige ændrede indstillinger Navn: Værdi browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.5.1 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 75a193c2-c755-4ec6-b861-e2c542c8804 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1484939119 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: default print.print_downloadfonts: false print.print_duplex: 0 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.500000012107193 print.print_margin_left: 0.500000012107193 print.print_margin_right: 0.500000012107193 print.print_margin_top: 0.500000012107193 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 297,00 print.print_paper_name: iso_a4 print.print_paper_size_type: 1 print.print_paper_size_unit: 1 print.print_paper_width: 210,00 print.print_plex_name: default print.print_printer: \\kursist04\hp LaserJet 1010 (kopi 1) print.print_resolution_name: default print.print_scaling: 1,00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 17 print.print_unwriteable_margin_left: 17 print.print_unwriteable_margin_right: 17 print.print_unwriteable_margin_top: 17 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_bgcolor: false print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_bgimages: false print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_command: print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_downloadfonts: false print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_evenpages: true print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_footercenter: print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_footerleft: &PT print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_footerright: &D print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_headercenter: print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_headerleft: &T print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_headerright: &U print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_in_color: true print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_margin_bottom: 0.5 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_margin_left: 0.5 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_margin_right: 0.5 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_margin_top: 0.5 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_oddpages: true print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_orientation: 0 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_pagedelay: 500 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_data: 9 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_height: 11,00 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_size: 52216584 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_size_type: 0 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_size_unit: 1 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_paper_width: 8,50 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_reversed: false print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_scaling: 1,00 print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_shrink_to_fit: true print.printer_\\kursist04\hp_LaserJet_1010_(kopi_1).print_to_file: false Grafik Adapter-beskrivelse: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Producentidentifikation: Intel Open Source Technology Center Enhedsidentifikation: Mesa DRI Intel(R) Haswell Mobile Driver-version: 3.0 Mesa 11.2.0 WebGL Rendering: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile -- 3.0 Mesa 11.2.0 Vinduer med GPU-grafikacceleration: 0 AzureCanvasBackend: cairo AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: cairo CairoUseXRender: 1 JavaScript Incremental GC: 1 Tilgængelighed Aktiveret: 0 Slå tilgængelighed fra: 0 Biblioteksversioner Forventet minimumsversion Version i brug NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
Reporter | ||
Comment 3•7 years ago
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Just updated to TB ver. 45.7.0 but still unable to upload files to Box via filelink.
Comment 4•7 years ago
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I've a similar (though not exactly the same problem). The upload to Box.com just hangs infinitely without any actual upload going on (TB 52.0 on Win 10). I've tried deleting the Thunderbird folder from box.com, removing the box.com association in TB and setting up a completely new one. Here's console log from one unsuccessful attachment upload session. Please note that the Thunderbird folder was successfully created on the online account. 2017-04-12 00:47:41 BoxService ERROR Failed to parse account info response: TypeError: File.createFromNsIFile(...).then is not a function log4moz.js:691 2017-04-12 00:47:41 BoxService ERROR Failed to parse account info response: TypeError: File.createFromNsIFile(...).then is not a function 2017-04-12 00:47:41 BoxService ERROR Account info response: {"type":"user","id":"188568174","name":"xxx","login":"xxx","created_at":"2012-12-23T15:37:35-08:00","modified_at":"2017-04-11T15:40:19-07:00","language":"en","timezone":"America\/Los_Angeles","space_amount":26843545600,"space_used":1287376327,"max_upload_size":262144000,"status":"active","job_title":"","phone":"","address":"","avatar_url":"https:\/\/app.box.com\/api\/avatar\/large\/188568174"} log4moz.js:691 2017-04-12 00:47:41 BoxService ERROR Account info response: {"type":"user","id":"188568174","name":"xxx","login":"xxx","created_at":"2012-12-23T15:37:35-08:00","modified_at":"2017-04-11T15:40:19-07:00","language":"en","timezone":"America\/Los_Angeles","space_amount":26843545600,"space_used":1287376327,"max_upload_size":262144000,"status":"active","job_title":"","phone":"","address":"","avatar_url":"https:\/\/app.box.com\/api\/avatar\/large\/188568174"} 2017-04-12 00:47:41 BoxService ERROR user info failed, status = 200 log4moz.js:691 2017-04-12 00:47:41 BoxService ERROR user info failed, status = 200 2017-04-12 00:47:41 BoxService ERROR response text = {"type":"user","id":"188568174","name":"xxx","login":"xxx","created_at":"2012-12-23T15:37:35-08:00","modified_at":"2017-04-11T15:40:19-07:00","language":"en","timezone":"America\/Los_Angeles","space_amount":26843545600,"space_used":1287376327,"max_upload_size":262144000,"status":"active","job_title":"","phone":"","address":"","avatar_url":"https:\/\/app.box.com\/api\/avatar\/large\/188568174"} log4moz.js:691 2017-04-12 00:47:41 BoxService ERROR response text = {"type":"user","id":"188568174","name":"xxx","login":"xxx","created_at":"2012-12-23T15:37:35-08:00","modified_at":"2017-04-11T15:40:19-07:00","language":"en","timezone":"America\/Los_Angeles","space_amount":26843545600,"space_used":1287376327,"max_upload_size":262144000,"status":"active","job_title":"","phone":"","address":"","avatar_url":"https:\/\/app.box.com\/api\/avatar\/large\/188568174"} 2017-04-12 00:47:41 BoxService ERROR exception = TypeError: this._urlListener is undefined log4moz.js:691 2017-04-12 00:47:41 BoxService ERROR exception = TypeError: this._urlListener is undefined TypeError: this._urlListener is undefined[Zjistit více] nsBox.js:216:7
Comment 5•7 years ago
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OT: Wouldn't it make sense to distribute the Box.com filelink implementation as a preinstalled addon, the same way as you distribute Lightning? Then it'd be both easier to debug it and the release cycle could be way faster... Nowadays, something gets changed on the box.com side, and the poor user has to wait about a year to get it fixed. And no, I'm really not into using pre-relaease TB with my mailboxes...
I am recently upgraded to 52.0 and have the same issue where it hangs indefinitely on upload with no actual upload. I also tried EarlyBird 54.0a2 because I have had success with using EarlyBird for a period of time before going back to ThunderBird but this version does the exact same thing. I use this for work all the time. Does anyone have an alternative?
Comment 7•7 years ago
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On Ubuntu Trusty, FileLink with box.com works correctly in TB 45.8 (the version from official repositories).
Fails with "Unable to upload Test.pdf to Box" when the file exists on box.com. If the file does not exist yet on box.com, then FileLink works like a charm. Something in the upload logic is probably wrong. TB 45.8.0, Ubuntu 16.10 64bit.
Comment 9•7 years ago
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(In reply to script from comment #8) > Fails with "Unable to upload Test.pdf to Box" when the file exists on > box.com. If the file does not exist yet on box.com, then FileLink works like > a charm. > Something in the upload logic is probably wrong. TB 45.8.0, Ubuntu 16.10 > 64bit. I think this is unrelated to the reports in this bug -- I think the Box upload code doesn't attempt to overwrite files, it unfortunately doesn't try to give files unique names either.
Comment 10•2 years ago
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This could be solved either on the BOX side of the API, or on the add-on side by trying a different name after the first attempt failed.
But this cannot be fixed by Thunderbird.
Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → INVALID
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Description
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