133309 - Profile Picker busted, can't enter product

Status: RESOLVED INVALID

(SeaMonkey :: Startup & Profiles, defect)

Description

[selmer (gone)]

3/22 and 3/25 trunk builds

On my win98 machine, I downloaded the N6SetupB.exe for each of these builds and
installed them.  When the profile picker comes up, I get a short, wide dialog
with a white background and some text explaining what profiles are.  There are
no buttons.  The only available choice is to use the [X] to close it but then I
can't get into the browser with these builds.

Comment 1

[selmer (gone)]

Setting severity to critical.  No regular users would be able to get past this.

Comment 2

[selmer (gone)]

Bhuvan came to help me - thanks Bhuvan!  The problem is that I am the only
person in the world testing *not* installing the classic skin.  There is a bug
that is forcing the profile manager to use the classic skin even though I am
(and have always) used only the modern skin.

When the classic skin is not installed, the product is completely unusable.  If
I then install the classic skin, the profile picker comes up with the classic
skin and is usable.  (Unfortunately, it also changed my skin to classic somehow,
I had to manually change it back to Modern and restart.)

This sucks!  Nominating nsbeta1.  Adding to the CC.

Comment 3

[Lori Kaplan]

approving nomination and assigning impact to adt2 due to severity. Not clear to
me how many people use the profile picker. Any data on that? shuehan-can you
take a look at this bug?

Comment 4

[selmer (gone)]

I'm changing this to adt3.

To get into this state you must choose the custom install and then also choose
not to take the classic skin (which is chosen by default.)  Then, you need to
have multiple profiles.  So, even though the problem itself is very severe I
think we're down in the 1% range of affected users.

Comment 5

[andreww]

Is this related to http://bugscape/show_bug.cgi?id=12686  - where 
commercial builds are showing classic skin instead of modern?

Comment 6

[Ben Goodger (use ben at mozilla dot org for email)]

Sounds like a Netscape only problem, probably dependent on the bug andrew mentions

Comment 7

[selmer (gone)]

Ben, if a Mozilla user didn't install Classic then they'd probably hit this too.
 (Once I chose to install classic my problem went away.)

Comment 8

[Peter Trudelle]

Mass moving nsbeta1+/adt3 bugs assigned to Navigator team engineers out to
target milestone 1.0.1.  Please confine your attentions to driving down our list
of TM 1.0 bugs for beta.  Better to help, debug, or test one of them than fix
one of these.

Comment 9

[Ben Goodger (use ben at mozilla dot org for email)]

Steve, 

You cannot install Mozilla without classic, as it is the default. 

Comment 10

[selmer (gone)]

Ah, right.  Maybe this should migrate to bugscape or be duped against the bug
Andrew noted.

Comment 11

[scottputterman]

Changing nsbeta1+ [adt3] bugs to nsbeta1- on behalf of the adt.  If you have any
questions about this, please email [e-mail].  You can search for
"changing adt3 bugs" to quickly find and delete these bug mails.

Comment 12

[scottputterman]

Changing nsbeta1+ [adt3] bugs to nsbeta1- on behalf of the adt.  If you have any
questions about this, please email [e-mail].  You can search for
"changing adt3 bugs" to quickly find and delete these bug mails.

Comment 13

[James Rome]

This is on the windows (win2k) 8/28 build also. I had to revert! I was using the
Classic skin. I did a complete install and used all the other defaults.

How do I get past this??????

When I tried it on a different machine, I got a missing dll message and it also
crashed.

Comment 14

[James Rome]

Also, if you have more than one profile, the profile picker always comes up as
the first thing, and you are dead in the water!

Comment 15

[James Rome]

What is happening on this? Its impossible to use Mozilla if you have more than
one profile. It should be a blocker.

Comment 16

[Christopher Aillon (sabbatical, not receiving bugmail)]

James Rome, sounds like bug 162593 not this one.

Comment 17

[James Rome]

No, I get exactly the dialog described in the first report here. Since there are
no buttons to press, and hitting return does nothing, Mozilla does not launch
because you cannot choose the dialog!

Comment 18

[parish]

I've just started seeing this with CVS builds (WinXP). What fixed it in my case
was to delete the \Program Files\mozilla.org directory that is left behind after
uninstalling the previous version using Control Panel->Add/Remove Programs.

Given that this bug is 6 months old I tried to figure out why I've only just
started seeing it (I normally leave the mozilla.org directory in place). The one
thing I'd done before I started seeing this was to install the latest Skypilot
theme which now installs in the system Chrome directory rather than the users.
Since skins have been mentioned in previous comments I figure it is related.

Comment 19

[Vedran Miletic]

retargeting

Comment 20

[timeless]

.

Comment 21

[Benjamin Smedberg]

As follows from comment #9, this bug is INVALID for mozilla (we always install
classic), and netscape is dead anyway.