btconnect.com server settings are incorrect

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Webtools
ISPDB Database Entries
11 months ago
10 months ago

People

(Reporter: PikeUK, Unassigned)

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(Reporter)

Description

11 months ago
I set up Thunderbird for a friend, they use BT Business, their email address is an @btconnect.com address. When I entered their email address in the new account window the suggested settings were of the form *.outlook.com however these did not seem to work. According to the BT Business website the actual settings should be in the form *.office365.com as can be seen here:

https://btbusiness.custhelp.com/app/answers/detail/a_id/19539/~/setting-up-an-office-365-pop-email-account-in-outlook-2010-or-2013/c/5088/

Once I manually configured those settings Thunderbird downloaded their emails successfully.

The setup window also gave me the option of POP3 or IMAP but according to the following thread BT Business only supports POP3:

https://business.forums.bt.com/t5/Email/BT-Connect-IMAP-email-settings/m-p/75614/highlight/true#M7046

I have no idea if this problem is a duplicate of Bug 1185366 or unrelated, I thought I would report anyway in case it isn't.

Comment 1

10 months ago
I do think that this is related to Bug 1185366.

I have attached a configuration file which can be placed in the isp folder.

------------

# Configuration file on harddisk

   Administrators may place a configuration file in the Thunderbird installation folder. This is 
    mainly intended for companies who install Thunderbird on their employees' computers and want to 
    enable easy account setup without having to set up a configuration server. This method is not 
    practical for other use cases, because it is difficult to update the configuration file. 
    Therefore, public ISPs should use a configuration server.


Place the configuration file(s) in the isp subdirectory/subfolder of the Thunderbird installation directory/folder (tb-install-dir).

     tb-install-dir/isp/btconnect.com.xml




The following link give examples of the default installation directory
http://kb.mozillazine.org/Installation_directory

Comment 2

10 months ago
Created attachment 8841693 [details]
btconnect.com.xml

I do think that this is related to Bug 1185366.

I have attached a configuration file which can be placed in the isp folder.

------------

# Configuration file on harddisk

   Administrators may place a configuration file in the Thunderbird installation folder. This is 
    mainly intended for companies who install Thunderbird on their employees' computers and want to 
    enable easy account setup without having to set up a configuration server. This method is not 
    practical for other use cases, because it is difficult to update the configuration file. 
    Therefore, public ISPs should use a configuration server.


Place the configuration file(s) in the isp subdirectory/subfolder of the Thunderbird installation directory/folder (tb-install-dir).

     tb-install-dir/isp/btconnect.com.xml




The following link give examples of the default installation directory
http://kb.mozillazine.org/Installation_directory

Comment 3

10 months ago
Compare our email services | BT Business
https://btbusiness.custhelp.com/app/answers/detail/a_id/20353/c/5088/

Business Email Lite = POP access only
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