1335511 - eMoney site rejects Firefox

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect, P3)

Description

[Steve Fink [:sfink] [:s:]]

I have an account at http://www.emoneyadvisor.com/ via a financial institution. Their website rejects the Firefox UA. My channel for support questions goes through my financial adviser to eMoney, and when I complained about lack of Firefox support, the response was

"I got the answer from eMoney support, they do not support Firefox, only Chrome and Internet Explorer. I am sorry for the inconvenience. Please let me know if you need help with other issues."

I tried with the IE11 UA string, and everything I've tried so far has worked fine. The above reply makes me wonder about Edge and Safari.

Comment 1

[Mike Taylor [:miketaylr]]

Thanks for the report Steve. Dennis, would you mind taking a look at the cause of this (they have a free trial)?

If it's a purely server-side UA check, let's go ahead and spoof the UA via our gofaster addon and then attempt to work with the site to get it fixed.

Comment 2

[Dennis Schubert [:denschub]]

The "free trail" apparently needs to get approved by their team:

> Your request has been received. An eMoney representative will be in touch shortly.

Will follow-up as soon as I get access.

Comment 3

[Steve Fink [:sfink] [:s:]]

I'm a little confused by the behavior I've seen since I filed this. The next time I tried it, it seemed to let me login even though I was using Firefox (with the default user agent). But this morning, it sent me to a blank screen with the default user agent. Switching to IE11 made it work. Also, it seems to only check during login; I can revert to the default user agent while using the site and it seems to let me through.

Comment 4

[Mike Taylor [:miketaylr]]

Dennis, did they ever send you that account?

Comment 5

[Dennis Schubert [:denschub]]

I sent them a reminder last Friday, haven't heard anything so far. :/

Comment 6

[Mike Taylor [:miketaylr]]

(In reply to Steve Fink [:sfink] [:s:] from comment #3)
> I'm a little confused by the behavior I've seen since I filed this. The next
> time I tried it, it seemed to let me login even though I was using Firefox
> (with the default user agent). But this morning, it sent me to a blank
> screen with the default user agent. Switching to IE11 made it work. Also, it
> seems to only check during login; I can revert to the default user agent
> while using the site and it seems to let me through.

I wonder if a cookie gets set and it stops caring about UA strings at that point.

Steve, is this still a problem? Sorry we haven't made any traction here.

Comment 7

[Steve Fink [:sfink] [:s:]]

It seems to be working now.

I thought it might be because I have User-Agent Switcher installed, but it appears that it wasn't active for that site anyway. And I've been using the site successfully for a while now.

I tried disabling the extension and logging back in. It still works.

Thanks for looking into it!