Closed
Bug 1335511
Opened 8 years ago
Closed 7 years ago
eMoney site rejects Firefox
Categories
(Web Compatibility :: Site Reports, defect, P3)
Web Compatibility
Site Reports
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: sfink, Unassigned)
Details
(Whiteboard: [needsdiagnosis])
I have an account at http://www.emoneyadvisor.com/ via a financial institution. Their website rejects the Firefox UA. My channel for support questions goes through my financial adviser to eMoney, and when I complained about lack of Firefox support, the response was
"I got the answer from eMoney support, they do not support Firefox, only Chrome and Internet Explorer. I am sorry for the inconvenience. Please let me know if you need help with other issues."
I tried with the IE11 UA string, and everything I've tried so far has worked fine. The above reply makes me wonder about Edge and Safari.
Comment 1•8 years ago
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Thanks for the report Steve. Dennis, would you mind taking a look at the cause of this (they have a free trial)?
If it's a purely server-side UA check, let's go ahead and spoof the UA via our gofaster addon and then attempt to work with the site to get it fixed.
Flags: needinfo?(dschubert)
Whiteboard: [needsdiagnosis]
Comment 2•8 years ago
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||
The "free trail" apparently needs to get approved by their team:
> Your request has been received. An eMoney representative will be in touch shortly.
Will follow-up as soon as I get access.
Flags: needinfo?(dschubert)
Reporter | ||
Comment 3•8 years ago
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I'm a little confused by the behavior I've seen since I filed this. The next time I tried it, it seemed to let me login even though I was using Firefox (with the default user agent). But this morning, it sent me to a blank screen with the default user agent. Switching to IE11 made it work. Also, it seems to only check during login; I can revert to the default user agent while using the site and it seems to let me through.
Comment 5•8 years ago
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I sent them a reminder last Friday, haven't heard anything so far. :/
Flags: needinfo?(dschubert)
Updated•7 years ago
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Priority: -- → P3
Comment 6•7 years ago
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(In reply to Steve Fink [:sfink] [:s:] from comment #3)
> I'm a little confused by the behavior I've seen since I filed this. The next
> time I tried it, it seemed to let me login even though I was using Firefox
> (with the default user agent). But this morning, it sent me to a blank
> screen with the default user agent. Switching to IE11 made it work. Also, it
> seems to only check during login; I can revert to the default user agent
> while using the site and it seems to let me through.
I wonder if a cookie gets set and it stops caring about UA strings at that point.
Steve, is this still a problem? Sorry we haven't made any traction here.
Flags: needinfo?(sphink)
Reporter | ||
Comment 7•7 years ago
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It seems to be working now.
I thought it might be because I have User-Agent Switcher installed, but it appears that it wasn't active for that site anyway. And I've been using the site successfully for a while now.
I tried disabling the extension and logging back in. It still works.
Thanks for looking into it!
Status: NEW → RESOLVED
Closed: 7 years ago
Flags: needinfo?(sphink)
Resolution: --- → INVALID
Assignee | ||
Updated•6 years ago
|
Product: Tech Evangelism → Web Compatibility
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Description
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