133556 - netidentity.com - page incorrectly rendered blank (javascript problem )

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[Raphael Clifford]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:0.9.9) Gecko/20020311
BuildID:    2002031103

The URL is rendered as a blank white page. It is correctly rendered under
netscape 4.x (solaris) and IE 5 (windows 2000).  View -> page source shows that
it is using javascript which seems to be the source of the problem.

Reproducible: Always
Steps to Reproduce:
1.Go to the URL
2.Observe that the page is rendered as a blank white
3.

Actual Results:  The page is rendered as a blank white page.

Expected Results:  The page should be rendered as the mail account maintenance page.

I am told that this bug also affects windows and that it is to do with
redefining the "location" variable in the javascript.

Comment 1

[Jim Crumley]

Confirming blank page with a local  Sun Sparc debug build from 20020326.

I get a javascript error when loading the page that may be the problem:

JavaScript error: 
 line 0: uncaught exception: [Exception... ""  nsresult: "0x804b0012
(<unknown>)"  location: "JS frame ::
https://www.netidentity.com/includes/detection.js :: <TOP_LEVEL> :: line 1" 
data: no]

I'll attach this detection.js in a moment.

Comment 2

[Jim Crumley]

Attachment: Browser detection javascript file

At first glance it looks like they're using an outdated browser detection
script
(last changed in 1999).

Comment 3

[Oakland Raiders]

This also affects the Windows version, Win2K, Mozilla RC3.

Page works correctly using Opera and IE on Windows, and IE and OmniWeb on Mac OSX.

The bug has also been submitted to the creators of the page (netidentity.com).

Also affects other pages at netidentity.com (such as their webmail page).

Thanks for the outstanding work on Mozilla guys!

Comment 4

[Oakland Raiders]

The issue is also being looked at by the NetIdentity staff.  I got this reply
when notifying them of the issue:

"Our programmers are aware of this problem and are endeavoring to fix 
it. Sorry for the inconvenience in the meantime. "

So the only issue for Mozilla might be simply how it is handling the rendering
of the page after the JavaScript error.

Again, Thanks - and I hope this info has been helpful.

Comment 5

[Phil Schwartau]

*** Bug 152726 has been marked as a duplicate of this bug. ***

Comment 6

[Jim Vienneau]

Just FYI, got this from "[e-mail] today (6/19):

>As I said we do not support Mozilla or Netscape, because the are incompatible 
>with our web systems.  We suggest Opera or IE.
>Please let me know if you have any other questions.
>
>Thanks,
>NetIdentity Customer Support

Comment 7

[Steve Manning]

As a workaround I've found that all NetIdentity pages work if you turn off
JavaScript. Makes you wonder why they bother with JS?

Comment 8

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 9

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.