Firefox update 51.0.1 crash my Firefox browser, after update browser will not even open.

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
P3
normal
RESOLVED INCOMPLETE
9 months ago
8 months ago

People

(Reporter: Octavio, Unassigned)

Tracking

51 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(firefox51 ?)

Details

(Reporter)

Description

9 months ago
User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

Steps to reproduce:

update firefox 50.1.0 to 51.0.1, using both manual and built-in Firefox updater. I had to downgrade back to 50.1.0


Actual results:

Crash App opens, I allowed the crash app to send updates to Firefox.
FireFox stop working altogether. No more working Mozilla brower. 


Expected results:

Should to able to open browser and surf internet.. But not working.
(Reporter)

Updated

9 months ago
Component: Untriaged → Installer
OS: Unspecified → Windows 7
Priority: -- → P3
Hardware: Unspecified → x86

Comment 1

9 months ago
Does it crash at startup? If yes, do you have an antivirus? Which one?

Could you enter about:crashes and copy some crash links (bp-...).
Component: Installer → Untriaged
Flags: needinfo?(octavio.romero)
(Reporter)

Comment 2

9 months ago
See crash "Mozilla Crash Reporter"  details below...
========================================================================================================
AdapterDeviceID: 0x1616
AdapterDriverVersion: 10.18.10.3977
AdapterSubsysID: 062e1028
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0.1,e10srollout%40mozilla.org:1.7,firefox%40getpocket.com:1.0.5,aushelper%40mozilla.org:1.0,webcompat%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 12409937920
AvailablePhysicalMemory: 4060999680
AvailableVirtualMemory: 3745345536
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 107282432
BreakpadReserveSize: 67108864
BuildID: 20170125094131
CPUMicrocodeVersion: 0x21
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1486154699
DOMIPCEnabled: 1
E10SCohort: test
EMCheckCompatibility: true
Email: 
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1485539680
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 062e1028, AdapterDriverVersion: 10.18.10.3977
FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 2015
StartupCrash: 0
StartupTime: 1486154697
SystemMemoryUsePercentage: 52
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170125094131","version":"51.0.1","vendor":"Mozilla","platformVersion":"51.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"mozilla67","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla67"]},"system":{"memoryMB":8080,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD PM871 mSATA","revision":"EMT4"},"binary":{"model":"SAMSUNG SSD PM871 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Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16944091136
TotalPhysicalMemory: 8472997888
TotalVirtualMemory: 4294836224
URL: about:sessionrestore
UptimeTS: 6.53968372
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 51.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

****************************************************************************************************
====================================================================================================
(In reply to Octavio from comment #0)
> User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64;
> Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR
> 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)
> 
> Steps to reproduce:
> 
> update firefox 50.1.0 to 51.0.1, using both manual and built-in Firefox
> updater. I had to downgrade back to 50.1.0
> 
> 
> Actual results:
> 
> Crash App opens, I allowed the crash app to send updates to Firefox.
> FireFox stop working altogether. No more working Mozilla brower. 
> 
> 
> Expected results:
> 
> Should to able to open browser and surf internet.. But not working.

Comment 3

9 months ago
This crash report doesn't really help. Do you have some crash reports in the page about:crashes? (entre that in the location bar)

Comment 4

9 months ago
I also update Firebox 51.0.1 but it didn't crash my Firefox browser.
After update browser as open properly.
status-firefox51: --- → ?

Comment 5

8 months ago
Hi,
Marking this as Resolved: Incomplete due to the lack of response from Octavio.
If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information. Please see comment 3.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 months ago
Flags: needinfo?(octavio.romero)
Resolution: --- → INCOMPLETE
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