1335911 - Firefox update 51.0.1 crash my Firefox browser, after update browser will not even open.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect, P3)

Description

[Octavio]

User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

Steps to reproduce:

update firefox 50.1.0 to 51.0.1, using both manual and built-in Firefox updater. I had to downgrade back to 50.1.0


Actual results:

Crash App opens, I allowed the crash app to send updates to Firefox.
FireFox stop working altogether. No more working Mozilla brower. 


Expected results:

Should to able to open browser and surf internet.. But not working.

Comment 1

[Loic]

Does it crash at startup? If yes, do you have an antivirus? Which one?

Could you enter about:crashes and copy some crash links (bp-...).

Comment 2

[Octavio]

See crash "Mozilla Crash Reporter"  details below...
========================================================================================================
AdapterDeviceID: 0x1616
AdapterDriverVersion: 10.18.10.3977
AdapterSubsysID: 062e1028
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0.1,e10srollout%40mozilla.org:1.7,firefox%40getpocket.com:1.0.5,aushelper%40mozilla.org:1.0,webcompat%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 12409937920
AvailablePhysicalMemory: 4060999680
AvailableVirtualMemory: 3745345536
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 107282432
BreakpadReserveSize: 67108864
BuildID: 20170125094131
CPUMicrocodeVersion: 0x21
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1486154699
DOMIPCEnabled: 1
E10SCohort: test
EMCheckCompatibility: true
Email: 
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1485539680
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 062e1028, AdapterDriverVersion: 10.18.10.3977
FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 2015
StartupCrash: 0
StartupTime: 1486154697
SystemMemoryUsePercentage: 52
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20170125094131","version":"51.0.1","vendor":"Mozilla","platformVersion":"51.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":"mozilla67","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["mozilla67"]},"system":{"memoryMB":8080,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD PM871 mSATA","revision":"EMT4"},"binary":{"model":"SAMSUNG SSD PM871 mSATA","revision":"EMT4"},"system":{"model":"SAMSUNG SSD PM871 mSATA","revision":"EMT4"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062e1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3977","driverDate":"10-9-2014","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16928},"addons":{"activeAddons":{"[e-mail]":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16924,"updateDay":17193,"isSystem":true},"[e-mail]":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16924,"updateDay":17193,"isSystem":true},"[e-mail]":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17180,"updateDay":17193,"isSystem":true},"[e-mail]":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17180,"updateDay":17193,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16924,"updateDay":17193},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.3.37","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.03","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15836},{"name":"Content Server - Office Editor Launcher","version":"10.5.1.372","description":"Content Server - Office Editor Launcher","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-opentext-fastedit1030"],"updateDay":16246},{"name":"Adobe Acrobat","version":"11.0.3.37","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.03","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15836},{"name":"Adobe Acrobat","version":"9.4.5.236","description":"Adobe PDF Plug-In For Firefox and Netscape \"9.4.5\"","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15132},{"name":"VMware Remote Console Plug-in","version":"5.5.0.33711","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16234},{"name":"VLC Web Plugin","version":"2.2.4.0","description":"VLC media player Web Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mp1","audio/mp2","audio/mp3","audio/mpeg","audio/mpg","audio/x-mp1","audio/x-mp2","audio/x-mp3","audio/x-mpeg","audio/x-mpg","video/mpeg","video/x-mpeg","video/mp2t","video/mpeg-system","video/x-mpeg-system","video/x-mpeg2","audio/aac","audio/x-aac","audio/mp4","audio/x-m4a","audio/m4a","video/mp4","application/mpeg4-iod","application/mpeg4-muxcodetable","application/x-extension-m4a","application/x-extension-mp4","video/x-m4v","video/mp4v-es","audio/x-pn-windows-acm","video/divx","video/msvideo","video/vnd.divx","video/x-avi","video/x-msvideo","application/ogg","video/ogg","audio/ogg","application/x-ogg","video/x-ogm+ogg","video/x-theora+ogg","video/x-theora","audio/x-vorbis+ogg","audio/x-vorbis","audio/x-speex","audio/ogg;codecs=opus","audio/opus","application/x-vlc-plugin","audio/x-ms-asf","audio/x-ms-asx","audio/x-ms-wax","video/x-ms-asf","video/x-ms-asf-plugin","video/x-ms-asx","video/x-ms-asf-plugin","video/x-ms-asf","application/x-mplayer2","video/x-ms-wm","video/x-ms-wmv","video/x-ms-wmx","video/x-ms-wvx","audio/x-ms-wma","application/x-google-vlc-plugin","audio/wav","audio/x-wav","audio/x-pn-wav","audio/x-pn-au","video/3gp","audio/3gpp","video/3gpp","audio/3gpp2","video/3gpp2","video/fli","video/flv","video/x-flc","video/x-fli","video/x-flv","application/x-matroska","video/x-matroska","audio/x-matroska","application/xspf+xml","audio/mpegurl","audio/x-mpegurl","audio/scpls","audio/x-scpls","text/google-video-pointer","text/x-google-video-pointer","video/vnd.mpegurl","application/vnd.apple.mpegurl","application/vnd.ms-asf","application/vnd.ms-wpl","application/sdp","audio/dv","video/dv","audio/x-aiff","audio/x-pn-aiff","video/x-anim","video/webm","audio/webm","application/ram","application/vnd.rn-realmedia-vbr","application/vnd.rn-realmedia","audio/vnd.rn-realaudio","audio/x-pn-realaudio-plugin","audio/x-pn-realaudio","audio/x-real-audio","audio/x-realaudio","video/vnd.rn-realvideo","audio/amr-wb","audio/amr","audio/amr-wb","audio/amr","application/x-flac","audio/x-flac","audio/flac","application/x-flash-video","application/x-shockwave-flash","audio/ac3","audio/eac3","audio/basic","audio/midi","audio/vnd.dts.hd","audio/vnd.dolby.heaac.1","audio/vnd.dolby.heaac.2","audio/vnd.dolby.mlp","audio/vnd.dts","audio/x-ape","audio/x-gsm","audio/x-musepack","audio/x-shorten","audio/x-tta","audio/x-wavpack","audio/x-it","audio/x-mod","audio/x-s3m","audio/x-xm","application/mxf","image/vnd.rn-realpix","misc/ultravox","video/x-nsv"],"updateDay":16953},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17151},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16808},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Microsoft Office 2013","version":"15.0.4849.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":17086},{"name":"Java(TM) Platform SE 8 U121","version":"11.121.2.13","description":"Next Generation Java Plug-in 11.121.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_121","application/x-java-bean;jpi-version=1.8.0_121","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.121.2","application/x-java-applet;javafx=8.0.121"],"updateDay":17186},{"name":"Java Deployment Toolkit 8.0.1210.13","version":"11.121.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":17186},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15778},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":17115},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16944091136
TotalPhysicalMemory: 8472997888
TotalVirtualMemory: 4294836224
URL: about:sessionrestore
UptimeTS: 6.53968372
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 51.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

****************************************************************************************************
====================================================================================================
(In reply to Octavio from comment #0)
> User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64;
> Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR
> 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)
> 
> Steps to reproduce:
> 
> update firefox 50.1.0 to 51.0.1, using both manual and built-in Firefox
> updater. I had to downgrade back to 50.1.0
> 
> 
> Actual results:
> 
> Crash App opens, I allowed the crash app to send updates to Firefox.
> FireFox stop working altogether. No more working Mozilla brower. 
> 
> 
> Expected results:
> 
> Should to able to open browser and surf internet.. But not working.

Comment 3

[Loic]

This crash report doesn't really help. Do you have some crash reports in the page about:crashes? (entre that in the location bar)

Comment 4

[Kavipriya.A]

I also update Firebox 51.0.1 but it didn't crash my Firefox browser.
After update browser as open properly.

Comment 5

[ovidiu boca[:Ovidiu]]

Hi,
Marking this as Resolved: Incomplete due to the lack of response from Octavio.
If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information. Please see comment 3.