Stop presenting 32 and 64 bit version on the same level on the download page

ASSIGNED
Assigned to

Status

www.mozilla.org
General
ASSIGNED
7 months ago
5 months ago

People

(Reporter: sylvestre, Assigned: kohei, NeedInfo)

Tracking

(Blocks: 2 bugs)

Production
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

7 months ago
On this page: https://www.mozilla.org/en-US/firefox/all/
We are showing 32 & 64 bits version at the same level.

I am not UX expert bug maybe we should do something like.

Recommended:                                    Legacy:
 	Windows 64-bit 	OS X Linux 64-bit 	Linux 	Windows 	
instead of
 	Windows 	Windows 64-bit 	OS X 	Linux 	Linux 64-bit
(Reporter)

Updated

7 months ago
Summary: Stop putting 32 and 64 bit version on the same level on the download page → Stop presenting 32 and 64 bit version on the same level on the download page
(Assignee)

Updated

7 months ago
Assignee: nobody → kohei.yoshino
Status: NEW → ASSIGNED
(Assignee)

Comment 1

7 months ago
Should we also explicitly say "32-bit" for the legacy platforms, maybe?
(Assignee)

Comment 2

7 months ago
I'll send a pull request once Bug 1330000 is solved.
(Assignee)

Comment 3

7 months ago
Created attachment 8833054 [details]
screenshot of proposed changes

Modified the icons as well.
(Assignee)

Comment 4

6 months ago
Created attachment 8836833 [details] [review]
pull request
Aren't we not even offering 64bit on the main download pages yet? I thought there were still some addon compatibility issues that were preventing us from full-on recommending 64bit.
(Assignee)

Comment 6

6 months ago
Yeah, the download buttons are only offering the win32 builds so far. Defaulting to win64 is scheduled for April, Firefox 53 if this wiki page is up to date: https://wiki.mozilla.org/Firefox/Win64
So that seems to me to indicate that we shouldn't yet be referring to win32 builds as "legacy" until at least then, right?
Do we start recommending Win64 without officially supporting? (bug 558448)
(Assignee)

Comment 9

6 months ago
Should we postpone this until April?
Flags: needinfo?(sledru)
(Reporter)

Comment 10

6 months ago
Well, at least on Linux, we are discussing about stopping the support (it is going to take a while but it is an interesting discussions to have).
We don't have this discussion about Windows 32 but we prefer that people start using 64 instead of 32.
I believe we should go ahead now and stop putting them at the same level. But I will let Chris make the final call!
Flags: needinfo?(sledru) → needinfo?(cpeterson)
Michael, it would be good to get some feedback from someone on the Firefox Onboarding team. What do you recommend?


(In reply to Sylvestre Ledru [:sylvestre] from comment #0)
> I am not UX expert bug maybe we should do something like.
> 
> Recommended:                                    Legacy:
>  	Windows 64-bit 	OS X Linux 64-bit 	Linux 	Windows 	
> instead of
>  	Windows 	Windows 64-bit 	OS X 	Linux 	Linux 64-bit

This proposal includes two changes:

1. labeling some platforms as "recommended" or "legacy"
2. reordering the platform columns

I think we should evaluate their merits independently:

1. I don't think we should label win32 Firefox as "legacy" when 30% of our users are running a win32 OS and will be for many more years. I don't have an opinion about labeling 32-bit Linux as "legacy", but I like Kohei's screenshot in comment 3 that changed "Linux" to "Linux 32-bit".

2. I personally find the reordered platform columns hard to read and not obvious at first why there are Windows columns both before and after Linux columns. :)


(In reply to Kohei Yoshino [:kohei] from comment #6)
> Defaulting to win64 is scheduled for April, Firefox 53 if this wiki page is
> up to date: https://wiki.mozilla.org/Firefox/Win64

As for timing, win64 has slipped 1-2 releases and won't be the default until Firefox 54 (June) or 55 (August). We're blocked on some 64-bit Flash bugs. Until then I don't think we should label win64 as "recommended" or list it before win32. But you could go ahead and land the reordered platform columns, if someone from the Onboarding team thinks that is OK.

Even after win64 is our default, I feel uneasy ever labeling win64 as "recommended" unless the /all page sniffs the UA and detects win64 OS. Offering win32 over win64 is always a safe choice. A win32 OS user will hit a frustrating error if they download and try to run the win64 Firefox installer.
Flags: needinfo?(cpeterson) → needinfo?(mverdi)
(Reporter)

Comment 12

6 months ago
"Legacy" wasn't probably the right word. Maybe we should say "64 bits - recommended"
I understand we are not 100% ready for Windows but for Linux, we are. We should do that with Linux to start with.
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