1337850 - Redirect support.mozilla.COM to support.mozilla.org

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[Giorgos Logiotatidis [:giorgos]]

Hi WebOps,

currently DNS for support.mozilla.COM and ORG points to 

  CNAME	hwsfp35778.lithium.com.

Lithium does not serve a valid cert for COM. To solves this we need to retake control of the .COM domain /only/ and redirect it to .ORG

In the end it should look like

  support.mozilla.org CNAME	hwsfp35778.lithium.com.
  
and

  support.mozilla.com -> Mozilla


The Apache/nginx redirect should preserve the URL and parameters, e.g.

https://support.mozilla.com/foo?bar=True

should redirect to

https://support.mozilla.org/foo?bar=True


Thanks!

Comment 1

[Shyam Mani [:fox2mike]]

Giorgos,

This means that we will forever keep the certificate/DNS/Apache config alive for a site that no longer lives here. Is there a way they can get a SAN for support.mozilla.com and support.mozilla.org and host it over there? Reduces overhead on our side. 

Let me know what you think?

Comment 2

[:Atoll]

If this qualifies as a production emergency, we can temporarily do this for up to 28 days at no cost whatsoever, which should provide Lithium the time they need to fix their side.

Comment 3

[Giorgos Logiotatidis [:giorgos]]

I would classify that as production emergency and I'm responsible to communicate with to the SUMO and Lithium teams to take over within a month.

Comment 4

[Joey Krejci [:joeyk]]

Redirect in place. Calendar reminder set to revisit this in a month.

Comment 5

[Giorgos Logiotatidis [:giorgos]]

Many thanks!

Comment 6

[Giorgos Logiotatidis [:giorgos]]

Lithium added support for .COM (bug 1338074) so we can revert the changes made in this bug or in other words please change DNS of

  support.mozilla.com

to 

  CNAME hwsfp35778.lithium.com

and remove any apache redirects

Comment 7

[Joey Krejci [:joeyk]]

All good!

Commented out apache redirect for now; just in case we need to revisit this. 

support.mozilla.com 	CNAME 	hwsfp35778.lithium.com

Comment 8

[Giorgos Logiotatidis [:giorgos]]

Things work as expected, fill free to permanently delete configuration if you want.