(1) All sites not secure including mozilla, google (2) google recaptcha not visible

RESOLVED WONTFIX

Status

()

Firefox
Untriaged
RESOLVED WONTFIX
10 months ago
9 months ago

People

(Reporter: sales, Unassigned)

Tracking

51 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

10 months ago
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

Steps to reproduce:

I loved Mozilla for years but now cannot use Mozilla at all. All sites show security issues and Google Re-captcha does not show up at all.  There seems to be no logical or rational way to set the privacy and security settings for the product to be actually usable.  I found lots of similar reports online and tried everything suggested.
(version 51.0.1 64-bit Windows 7)


Actual results:

Trusted websites including Mozilla, Google, and others generate insecure warnings and some others generate certificate warnings.  (All of my anti-virus and Malwarebytes scans clean so there are is no malware and I have tried Mozilla with anti-virus and firewall completely disabled and also uninstalled but still no luck.  My system date/time and other settings are correct.


Expected results:

The browser should work.  A user of reasonable technical ability cannot get the browser to function.  Under no circumstances should the browser be blocking google.com or recaptcha requests (unless a tech specifically alters a setting to purposely do this).  The default behavior should be that google recaptcha works fine on all sites, but all of my online reading indicates that this problem is rampant everywhere.
I can assure you that Firefox is not at fault here. Try uninstalling your antivirus software (switch to Microsoft's free solution if you need), checking your system clock, and Refreshing Firefox and things should be back to normal.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

This sounds like it would be better on the support forums than in this bug.

https://support.mozilla.org/t5/Firefox/ct-p/Firefox
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → INCOMPLETE
(Reporter)

Comment 2

10 months ago
I will repeat again:  I uninstalled all antivirus software.  My system clock is fine.  I completely uninstalled Firefox and downloaded and installed the latest 64-bit version.  This problem is not just on my PC several people have mentioned it to me.  I also launched in safe mode and google recaptcha does not appear in safe mode.

Regarding where this should be posted:  If a clean install of a product on a clean system does not work at all then I would say that counts as a bug.

My system has no malware and I have tried disabling tracking and adjusting other privacy and security settings with no results.

All of these sites load fine in IE and Chrome and the problem is isolated to Mozilla.

If you really think the problem is not Firefox then I suggest you Google the issue and read the large quantity of similar/identical user reports.

I have been a diehard Mozilla fan, advocate, and supporter for many years... I will gladly try any test or solution that you suggest.
Did you try a Refresh like I suggested? You may have some incorrect preferences causing the problem.
(Reporter)

Comment 4

10 months ago
Thank you!

Okay..... now I did the refresh and yes it works now....  please close this ticket....

my thinking error was that i assumed (don't say it) that a full uninstall and re-install would give me a new, clean version of Firefox... and part of me does think that is how it should work... but I also see the benefit in attempting to retain the profile...

it seems to me that there are two options that would both be better than the current design:
(1) On a new install save the old profile so that it is available but not installed by default
-or-
(2) If a previous profile exists present the user with a dialog giving them the choice to perform a clean install or retain their previous settings

Thanks again!
Resolution: INCOMPLETE → WORKSFORME
(In reply to sales from comment #4)
> Thank you!
> 
> Okay..... now I did the refresh and yes it works now....  please close this
> ticket....

Great to hear.

> my thinking error was that i assumed (don't say it) that a full uninstall
> and re-install would give me a new, clean version of Firefox... and part of
> me does think that is how it should work... but I also see the benefit in
> attempting to retain the profile...
> 
> it seems to me that there are two options that would both be better than the
> current design:
> (1) On a new install save the old profile so that it is available but not
> installed by default
> -or-
> (2) If a previous profile exists present the user with a dialog giving them
> the choice to perform a clean install or retain their previous settingsBu

Bug 926877 would address this scenario FWIW
(Reporter)

Comment 6

9 months ago
sorry...  but when i shut down my PC and then went back in again the captcha was gone completely again...

so i went to help-troubleshooting and did a refresh again and this time the captcha did not re-appear afterward...
Resolution: WORKSFORME → WONTFIX
You need to log in before you can comment on or make changes to this bug.