1338835 - Disable ability to flag vetted kb articles as abuse

Status: RESOLVED INVALID

(support.mozilla.org - Lithium :: Contributor and Question Forums, defect)

Description

[[:philipp]]

There is a steady stream of new non-valid abuse reports coming by people (randomly?) flagging kb articles as abuse - those are outnumbering real/actionable reports at the moment and wasting moderator time, so we should probably look into disabling this ability for reviewed kb content.

Comment 1

[Alice Wyman]

People are flagging individual KB article comments as abuse, not the entire article.  This should be temporarily disabled until the problem can be properly fixed.  

What's happening:
When you're signed into a SUMO account without contributor permissions, you can see existing KB article comments at the end of the article but you can't post a new comment, as noted in bug 1337669 comment 5. Users who need more help may get frustrated when they can't post to the Comments section.  If they click on the 3-dot options button within an existing comment, they'll discover that they can select "report abuse" and post a comment there.

What's needed:
There should be a note above the Comments section with an "ask the community" link explaining that comments are limited to contributor discussion about improving the article. That's what was done in the Article Discussion area for individual KB articles, on the old site.

Comment 2

[Alice Wyman]

(from comment #1)
> People are flagging individual KB article comments as abuse, not the entire article.
 
Sorry, my mistake.  You can also flag the entire KB article as abuse by using the Options menu at the very top of the article. That option should definitely be disabled.

Comment 3

[Alice Wyman]

Attachment: KBarticleOptions-ReportAbuse.png

Comment 4

[John Hesling [:John99] (NeedInfo me)]

NI Rachel,& Joni
With a some of these KB articles getting hundreds of abuse reports it swamps the moderation abuse reports and makes it impossible to effectively review the genuine reports. Perhaps this could be assigned to one of you or someone else  and prioritised. It will also need moving if it is not immediately resolved as it is currently in the old migration component.

Comment 5

[madalina]

In triaging process. Champion will update on priority.

Comment 6

[John Hesling [:John99] (NeedInfo me)]

Who is the relevant champion & what is the decision. 
Mods & Admins see also discussion in 
https://support.mozilla.org/t5/Abuse-Reports/Attn-Admin-Why-so-many-abuse-reports-apparently-on-KB-articles/m-p/1379864#U1379864

Comment 7

[Joni Chan]

NI'ing Roland to file a support case for this since I don't see a way for us to change it myself.

Comment 8

[Alice Wyman]

See also bug 1354505 comment 9 and attachment 8858461 [details].  "Mark As Spam" is another option that should be disabled for published KB articles since it makes the article inaccessible.

Comment 9

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

joni can now file support cases (in fact any sumo employee can as of April) so i am needinfo'ing her (also i don't remember what was decided).

Comment 10

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

:guigs please triage this bug (I think you have triaged it but forgot to set the priority) and leave a comment when you have done so

Comment 11

[guigs [:guigs] PST (please needinfo me!)]

I asked the lithium community to see if anyone might have a solution for the two use cases for Abuse reports: 
https://community.lithium.com/t5/Strategy/Disabling-Abuse-Reports-on-TKB-Only/td-p/305844

Comment 12

[Joni Chan]

I've submitted a new support case: https://supportcases.lithium.com/500610000061BMr

Comment 13

[John Hesling [:John99] (NeedInfo me)]

Joni, Should you take this as assignee because you have filed the lithium case.
The bug is currently not assigned.
As far as I know we now never assign sumo bugs to Lithium.
Or more likely it should be assigned to Rachel because of the component set by Madalina.

Comment 14

[Alice Wyman]

Marking INVALID. We aren't moving back to Lithium - see https://blog.mozilla.org/sumo/2017/06/28/important-platform-update/