133942 - abbeynational.co.uk - Clicking on submit on movemoney page generates submit not a function JS error

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Ian Neal]

Tested on build 2002030103 and 2002032708 on win32

You need to have a couple of Abbey National accounts to test this but when you
want to move money it lets you select which accounts you want to transfer money
between and then click on submit.

Actual Result
Clicking on submit produces Document: Done on status bar but doesn't actually
move onto the next page

Expected Result
Clicking on submit should move onto confirmation of transfer page.

I'll attach the web page (with my account details changed of course)

Comment 1

[Ian Neal]

Attachment: web page with problem

Comment 2

[Ian Neal]

Hmmmm, might be Evangelism cus it creates the following error message in
javascript console:

Error: document.forms[0].submit is not a function

Works fine in IE and NS4.x though

Comment 3

[Ian Neal]

Attachment: Zipped web page including GIF, JS and CSS files

Comment 4

[Alexandru Savulov]

hmmm, if there is a javascript error, then it is an evangelism, but only if it
does not work with previous verions. if is a regression we should fix it.

Ian:

can you test please using a previous release? you don't have to install it, just
grab one zipped talkback release like

ftp://ftp.mozilla.org/pub/mozilla/releases/mozilla0.9.2/mozilla-win32-0.9.X-talkback.zip
(replace the X with something between 2 and 8)

unzipp it to some temp dir and try it from there.

Comment 5

[Ian Neal]

Tried a few different builds and it happens on them all so moving to evangelism

Comment 6

[Ian Neal]

changing to correct people for component

Comment 7

[Ian Neal]

This is really strange because the initial login screen of the site has the same
syntax for the submit button but does not complain it cannot find the
document.forms[0].submit function, yet I cannot see where it defines the
function on the initial login screen. If I could see where the site defined the
function, it might help explain why the submit button is failing deeper into the
site.

Comment 8

[Ian Neal]

I'm sure it is an evangelism bug because of comment 7, so changing back to browser.

Comment 9

[Ian Neal]

Changing to correct QA and assigned contacts

Comment 10

[Vladimir Ermakov]

It you mean it is, or it is not evengelism bug? If it is, the product should be
Tech Evangelism

Comment 11

[Ian Neal]

Oops, I meant in comment 8 that i'm pretty sure it's not evangelism so changing
back to browser.

Comment 12

[Ian Neal]

Having spoken to a few people on moznet yesterday, it appears that submit() is
defined within mozilla, so this error message (Error: document.forms[0].submit
is not a function) should never be generated. Moving to correct component for
function.

Comment 13

[Ian Neal]

Revised summary

Comment 14

[Vadim Berezniker]

They have an img with the name 'submit' so document.forms[0].submit refers to
the image. 

Comment 15

[Vadim Berezniker]

If you change the name of that image, the form will submit.

Comment 16

[Johnny Stenback (:jst)]

Yup, the image with the name "submit" is causing this "problem", we've seen this
before, and so far we've decided to not fix this, web developers should avoid
using reserved names in their pages, if they do that this won't be a problem.
What mozilla is doing makes a lot of sense from a technical point of view, so
unless this is causing tons of real problems mozilla won't change.

Over to TechEvangelism.

Comment 17

[Ian Neal]

This is a copy of the reply I had back from their customer services department
(which includes my orginal email).

Hello Ian,

Thank you for your e-mail.

What you have outlined below, we belive to be correct and are currently
looking into.

Thank you for taking the time to inform us. A fix may be implemented soon.

Regards

Alan Platt
Customer Services
Abbey National

To help us improve our services we may record or monitor telephone calls.

TRACKING NUMBER: A00000349547-00000854749

Em: [e-mail]


Comment: I'm having problems using the new online banking service within
NS6.22. The problem I'm having is within the move money page, when I click
on the submit button the Netscape Javascript Console is reporting "Error:
document.forms[0].submit is not a function". 

This is because on the movemoney page one of the icons has been given an img
name of submit which is also the name of a function and img name overides
functions in Netscape 6. This has been avoided on the login screen by giving
a similar icon an img name of submit2. 

So in theory changing the img name of the icon (and references to it) on the
movemoney page from submit to submit2 should fix the problem people are
having with this particular page in Netscape 6.x. I don't know if other
pages on the online banking site will have similar problems or not.


Browser Type: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:0.9.9+)
Gecko/20020402

Comment 18

[Ian Neal]

A quick update, I've checked with Abbey National again and they are currently
testing a version of their website that fixes this problem.

Comment 19

[Ian Neal]

Apparently they are still testing new browsers against a proposed new version of
their website. Will check back in October. Tweaking summary to include website
domain and moving to correct Evangelism component.

Comment 20

[Ian Neal]

*** Bug 152414 has been marked as a duplicate of this bug. ***

Comment 21

[Ian Neal]

Setting target milestone to October

Comment 22

[Ian Neal]

Setting OS to All as it happens on Linux too.

Comment 23

[Antony Della-Porta]

From Orignator

Recent ransactions on the website that was revealing the issue,
abbeynational.co.uk, have been successful in that the SUMBIT function is now
working and I have been able to successfully complete such transactions as
paying bills and moving moeny which was not possible before.  Suggest the
reviewer confirm this so that this issue could be moved to "Resolved" if this is
confirmed.  This is  for x86 platforms, cannot say for Linux etc.
Maybe some one could let Alan Platt at Abeey National knwo that thye must have
been able to resolve the issue from their side, regarding the comments below
that is was up to Abbey to find the fix.  Looks like they have!  Many thanks to
all from Antony DP that this has been resolved!

Comment 24

[Ian Neal]

Yep looks like they've fixed it, the button image is now called btnsubmit
instead of submit. The one thing they've not updated is their technical
requirements page to reflect it now works in mozilla/netscape 6+

Comment 25

[Brant Gurganus]

v

Comment 26

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg