1341777 - New Message Notification pop-up window not working (but worked before)

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[PeterPan]

+++ This bug was initially created as a clone of Bug #531002 +++

I do not know if this bug in Windows still exists - but it does in Linux.


Thunderbird 45.7.0 in Linux Mint 18.
Problem was not always there. But since around 6 months the problem started from one day to the next. Since then not even one popup again. Never.

Mixed accounts: gmail, hotmail, freenet (5)... IMAP and POP. 

I installed now a plugin called Mailbox Alert. 
 https://addons.mozilla.org/de/thunderbird/addon/mailbox-alert/

But even with this tool - no change.

Everything else works fine. Thank you!

Comment 1

[Jorg K (CEST = GMT+2)]

Richard, Aceman, does this ring a bell, did we do changes in this area?

Comment 2

[:aceman]

We did, but not for v45. Anyway, yes the notification is unreliable on Windows, I can see that on Linux too. But not that it wouldn't show up for months. More like it works for some hours after start of TB, then is not shown for hours (even when mail comes in), then appears again.

Comment 3

[Richard Marti (:Paenglab)]

Aceman reply should be enough as he's the boss on Linux. ;-)

Comment 4

[Jorg K (CEST = GMT+2)]

(In reply to Jorg K (GMT+1) from comment #1)
> Richard, Aceman, does this ring a bell, did we do changes in this area?

(In reply to :aceman from comment #2)
> We did, but not for v45.
Care to tell me where?

Comment 5

[:aceman]

In bug 1322345.

Comment 6

[PeterPan]

Hi :aceman,

So will this be fixed? Cuz it is quite a nice feature and worked some months. But then stopped working and does not show up since then any more. (I mean this letter symbol is showing up - but not this nice notification box popup thingy). Thanks for the effort!

Comment 7

[:aceman]

Sorry, no fix yet. I have no idea how to reproduce the problem. When does it happen. If you can find the pattern, it would be helpful.

Comment 8

[PeterPan]

It worked the first time (months long maybe even a year ...) but then suddenly it stopped showing up. Thats all I know. Sorry.
At that time I searched the internet and found others complaining about the same problem. Some said that it was because of the new Thunderbird version and that it had stopped since then. But I cannot remember exactly. I will try to find more infos. Regards and thanks!

Comment 9

[Wayne Mery (:wsmwk)]

It would be useful if you can determine which version it last *works* for you.
You can find them at https://releases.mozilla.org/pub/thunderbird/releases/

Comment 10

[PeterPan]

I really cannot remember on which version it last worked. But it now works on some mails. Right now I am on 52.6.0 (64-Bit). I have not yet figured out why some mails are shown and others not but maybe it is because I have more than one account ... and he cannot show notifications for all my account. But I will try to check this out next time I get an email. Thanks!

Comment 11

[PeterPan]

Correction - it works on all accounts. The problem is: If mails arrive at the same time on several accounts ... only one message of one account is shown.

Comment 12

[Wayne Mery (:wsmwk)]

Do you still see this issue when using version 91?

Comment 13

[PeterPan]

I am here on Mint 20.2 with still Thunderbird 78.14.0 So I do not know what it looks like in version 91. Maybe someone else can report back?

Comment 14

[Wayne Mery (:wsmwk)]

Thanks. Let us know what happens when you get to version 91

Comment 15

[PeterPan]

Now running 91.3.1 and pop ups are working fine here with mint mate 20.2. Thanks and regards!