1342507 - Sync confirmation e-mails often arrive with delay

Status: RESOLVED WONTFIX

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Jan Henning [:JanH]]

Looking through my e-mail archive, the last trouble-free sign-up/-in/password reset flow I had was either at the end of April 2016, or possibly on 03.08.2016 (2 mails of which one took three minutes to arrive).

Since the 25.08.2016, most Firefox Accounts related e-mails I've received have been subject to varying delays - some mails get through immediately, but a considerable number are delayed by anything between a few minutes and a few hours, with mails occasionally arriving out of order.

If it helps tracking things down on your end, I'm using addresses on the same domain as my Bugzilla account (where coincidentally I haven't experienced any similar problems so far).

Comment 1

[Ryan Kelly [:rfkelly]]

Thanks for the report!  We're currently working on landing a bunch of metrics and instrumentation around our email sending infrastructure, which will hopefully give us better visibility into this issue.

Do you use a hosted email provider, or your own setup?

Comment 2

[Jan Henning [:JanH]]

It's a hosted email provider. If you think it worthwhile, I could try following up with them as well.

Comment 3

[Ryan Kelly [:rfkelly]]

> It's a hosted email provider. If you think it worthwhile, I could try following up with them as well.

TBH unless there's some obvious problem like your inbox maxing out storage quoata, it's almost certainly an issue on our side, rather than your provider causing a delay.

Comment 4

[Vijay Budhram]

from mtg: We will continue to investigate this but there is no action we can currently take. Closing for now.