Closed Bug 1342507 Opened 8 years ago Closed 8 years ago

Sync confirmation e-mails often arrive with delay

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WONTFIX

People

(Reporter: JanH, Assigned: vbudhram)

References

Details

Looking through my e-mail archive, the last trouble-free sign-up/-in/password reset flow I had was either at the end of April 2016, or possibly on 03.08.2016 (2 mails of which one took three minutes to arrive). Since the 25.08.2016, most Firefox Accounts related e-mails I've received have been subject to varying delays - some mails get through immediately, but a considerable number are delayed by anything between a few minutes and a few hours, with mails occasionally arriving out of order. If it helps tracking things down on your end, I'm using addresses on the same domain as my Bugzilla account (where coincidentally I haven't experienced any similar problems so far).
Thanks for the report! We're currently working on landing a bunch of metrics and instrumentation around our email sending infrastructure, which will hopefully give us better visibility into this issue. Do you use a hosted email provider, or your own setup?
It's a hosted email provider. If you think it worthwhile, I could try following up with them as well.
> It's a hosted email provider. If you think it worthwhile, I could try following up with them as well. TBH unless there's some obvious problem like your inbox maxing out storage quoata, it's almost certainly an issue on our side, rather than your provider causing a delay.
from mtg: We will continue to investigate this but there is no action we can currently take. Closing for now.
Assignee: nobody → vbudhram
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WONTFIX
See Also: → 1433188
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