Closed Bug 1342673 Opened 8 years ago Closed 8 years ago

Babylon does not work with Firefox 51

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
51 Branch
Platform:
x86_64
Windows 10
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: erik.olsen2, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 Build ID: 20161129173726 Steps to reproduce: Update Firefox from version 50 to Version 51. Babylon (paid version) 10.5.0.15 already installed. Control-RightClick on a word Actual results: Babylon box appears but without the word i chose. This problem occurs in Firefox version 51.0.1- Expected results: Babylon box should appear with the word I have chosen and the translation. This works fine with Firefox version 50.0.2 which I have now reinstalled.
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
Version: 50 Branch → 51 Branch
Component: Untriaged → Extension Compatibility
Did you contact the support of Babylon as you paid for it?
Flags: needinfo?(erik.olsen2)
Yes. When I told them that it had worked previously, up to Firefox 50, they suggested I use a different browser.
(In reply to Loic from comment #1) > Did you contact the support of Babylon as you paid for it? Yes. When I told them that it had worked previously, up to Firefox 50, they suggested I use a different browser.
That's a bad answer from them. If they provide an add-on for Firefox, they should support it for every new release of Firefox. Could you create a new profile and test only with the Babylon add-on: https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to-create-and-remove-Firefox-profiles/ta-p/2914 If the issue is still here, ask them to do the same and update their add-on according to the new API changes in Firefox 51.
(In reply to Loic from comment #4) > That's a bad answer from them. If they provide an add-on for Firefox, they > should support it for every new release of Firefox. > Could you create a new profile and test only with the Babylon add-on: > https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to- > create-and-remove-Firefox-profiles/ta-p/2914 > > > If the issue is still here, ask them to do the same and update their add-on > according to the new API changes in Firefox 51. Well, after a long session with Babylon they could not find anything. Then came Firefox 52 and suddenly it works again!
Ty for the feedback.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Flags: needinfo?(erik.olsen2)
Resolution: --- → WORKSFORME
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