CRM/Email Marketing Request: CoSS



a year ago
a year ago


(Reporter: akilroy, Unassigned)





a year ago
>> Mozilla Team/Department
Participation Systems
>> What kind of relationships are you looking to develop?
I'd like to revive the conversation around the User Data Plan. Community Support Software is about creating a better User Experience for front end users and better programatic support for staff. We'll do this with thoughtful data collection. I'd like to plan this with Andrew and Jess in LCM since this will have a clear impact on SF. 
>> How will you nurture these relationships?
>> Do you currently have a way to solve for this?
Yea if you want people to keep using databases and google spreadsheets that are not aligned with SF. hahaha.
>> What are the pain points in the current process?
Lack of data integrity and no 360 view. 
>> What are the perceived benefits to changing the process?
data integrity and 360 view
>> How large is the data set?
no idea
>> How many people on your team need access or training?
>> How will success be measured?
If we are able to facilitate our needed UXs and reporting
>> What is the risk to not doing this?
no data integrity and no 360 view
>> What's the timeline for launch?
End of April?
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