Repeated crashes in mozglue.dll on twitter.com

RESOLVED WORKSFORME

Status

()

Core
Disability Access APIs
RESOLVED WORKSFORME
8 months ago
3 months ago

People

(Reporter: Grover, Unassigned)

Tracking

(Blocks: 2 bugs)

54 Branch
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(firefox54 affected)

Details

(Whiteboard: [JAWS])

(Reporter)

Description

8 months ago
User Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0

Jaws Version:
18.0.2530

Crash ID:
https://crash-stats.mozilla.com/report/index/4ac9c919-fcd2-449d-82eb-e3b022170306

Steps to Reproduce:
1. Navigate to http://www.twitter.com/

Expected Results:
Site loads without any issues or crashes

Actual Results:
Firefox Nightly crashes and the crash prompt is displayed.

about:support:
Application Basics

Name	Firefox
Version	54.0a1
Build ID	20170306080637
Update History	Show Update History
Update Channel	nightly
User Agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
OS	Windows_NT 10.0
Profile Folder	Open Folder
Enabled Plugins	about:plugins
Build Configuration	about:buildconfig
Memory Use	about:memory
Performance	about:performance
Registered Service Workers	about:serviceworkers
Multiprocess Windows	1/1 (Enabled by default)
Google Key	Found
Mozilla Location Service Key	Found
Safe Mode	false
Profiles	about:profiles
Crash Reports for the Last 3 Days

Report ID	Submitted
bp-4ac9c919-fcd2-449d-82eb-e3b022170306	36 minutes ago
bp-59e8ad5d-4be1-4b5b-9af9-63ec22170306	37 minutes ago
bp-849fdebb-264b-4583-90c7-045832170306	47 minutes ago
bp-7cb49a80-34dc-4193-824e-112102170306	5 hours ago
bp-4c7ab238-107e-4fb0-95c4-097462170306	5 hours ago
All Crash Reports

This application has not been configured to display crash reports.

Extensions

Name	Version	Enabled	ID
Application Update Service Helper	2.0	true	aushelper@mozilla.org
FlyWeb	1.0.0	true	flyweb@mozilla.org
Form Autofill	1.0	true	formautofill@mozilla.org
Multi-process staged rollout	1.11	true	e10srollout@mozilla.org
Pocket	1.0.5	true	firefox@getpocket.com
Presentation	1.0.0	true	presentation@mozilla.org
Shield Recipe Client	1.0.0	true	shield-recipe-client@mozilla.org
Web Compat	1.1	true	webcompat@mozilla.org
WebCompat Reporter	1.0.0	true	webcompat-reporter@mozilla.org
Graphics

Features
Compositing	Direct3D 11
Asynchronous Pan/Zoom	wheel input enabled; touch input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info	EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007b46)
EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource 
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses 
WebGL 1 Driver Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version	OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 1 Driver Extensions	GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object 
WebGL 1 Extensions	ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info	EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007b46)
EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource 
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses 
WebGL 2 Driver Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version	OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 2 Driver Extensions	GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object 
WebGL 2 Extensions	EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend	wasapi
Direct2D	true
DirectWrite	true (10.0.14393.351)
GPU #1
Active	Yes
Description	Intel(R) HD Graphics 520
Vendor ID	0x8086
Device ID	0x1916
Driver Version	20.19.15.4463
Driver Date	7-6-2016
Drivers	igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID	00151414
RAM	Unknown
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	Direct2D 1.1
AzureCanvasBackend (UI Process)	skia
AzureContentBackend	Direct2D 1.1
AzureContentBackend (UI Process)	skia
AzureFallbackCanvasBackend (UI Process)	cairo
GPUProcessPid	4564
GPUProcess	Terminate GPU Process
Decision Log
D3D9_COMPOSITING	
disabled by default: Disabled by default
WEBRENDER	
unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences

Name	Value
accessibility.lastLoadDate	1488845277
browser.cache.disk.capacity	358400
browser.cache.disk.filesystem_reported	1
browser.cache.disk.smart_size.first_run	false
browser.cache.frecency_experiment	3
browser.download.importedFromSqlite	true
browser.places.smartBookmarksVersion	8
browser.sessionstore.upgradeBackup.latestBuildID	20170306080637
browser.startup.homepage_override.buildID	20170306080637
browser.startup.homepage_override.mstone	54.0a1
browser.urlbar.daysBeforeHidingSuggestionsPrompt	3
browser.urlbar.lastSuggestionsPromptDate	20170306
browser.urlbar.usepreloadedtopurls.enabled	false
dom.gamepad.extensions.enabled	true
extensions.lastAppVersion	54.0a1
media.gmp-gmpopenh264.abi	x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate	1488843166
media.gmp-gmpopenh264.version	1.6
media.gmp-manager.buildID	20170306080637
media.gmp-manager.lastCheck	1488843166
media.gmp-widevinecdm.abi	x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate	1488843170
media.gmp-widevinecdm.version	1.4.8.903
media.gmp.storage.version.observed	1
media.hardware-video-decoding.failed	false
network.cookie.prefsMigrated	true
network.predictor.cleaned-up	true
places.database.lastMaintenance	1488843350
places.history.expiration.transient_current_max_pages	122334
plugin.disable_full_page_plugin_for_types	application/pdf
security.sandbox.content.tempDirSuffix	{af9f18e2-0466-47bf-a874-bf2754e4ba88}
storage.vacuum.last.index	0
storage.vacuum.last.places.sqlite	1488843350
ui.osk.debug.keyboardDisplayReason	AIOSKIDM: failed reading value of regkey.
user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Nightly.

Important Locked Preferences

Name	Value
Places Database

Integrity	Verify Integrity
JavaScript

Incremental GC	true
Accessibility

Activated	true
Prevent Accessibility	0
Library Versions


Expected minimum version	Version in use
NSPR	4.13.1	4.13.1
NSS	3.30 Beta	3.30 Beta
NSSSMIME	3.30 Beta	3.30 Beta
NSSSSL	3.30 Beta	3.30 Beta
NSSUTIL	3.30 Beta	3.30 Beta
Experimental Features

Name	ID	Description	Active	End Date	Homepage	Branch
Sandbox

Content Process Sandbox Level	2
(Reporter)

Updated

8 months ago
Summary: Twitter.com repeatedly crashes when JAWS Screencreader is active → Twitter.com repeatedly crashes when JAWS Screenreader is active

Comment 1

8 months ago
This crash is in the graphics layer, has nothing to do with accessibility or JAWS. Moving to the relevant component.
Component: Disability Access APIs → Graphics
Summary: Twitter.com repeatedly crashes when JAWS Screenreader is active → Repeated crashes in mozglue.dll on twitter.com

Comment 2

8 months ago
(In reply to Marco Zehe (:MarcoZ) from comment #1)
> This crash is in the graphics layer, has nothing to do with accessibility or
> JAWS. Moving to the relevant component.

bunch of crashes like [1] in the bug says it crashes in fsdomnodefirefox.dll, which is JAWS dll.

also it says that "Multiprocess Windows	1/1 (Enabled by default)". Afaik e10s Firefox is not yet JAWS-ready, and there is a whole bunch of crashes associated with it.

[1] https://crash-stats.mozilla.com/report/index/849fdebb-264b-4583-90c7-045832170306
Blocks: 617918
Marco should this be moved back to our component and treated like bug 1277072?

It isn't clear to me if the stacks provided point to more than one bug or not...
Flags: needinfo?(mzehe)

Comment 4

7 months ago
I believe these might be related:
https://crash-stats.mozilla.com/report/index/3536969b-2a2f-4deb-8d7e-f16632170307
https://crash-stats.mozilla.com/report/index/692600f1-a5ac-4169-8472-63fc62170307
https://crash-stats.mozilla.com/report/index/71a941b4-6298-445b-8088-68c1c2170307

Mind you not all of them crash inside FS dlls

Comment 5

7 months ago
Yes let's move it back.
Component: Graphics → Disability Access APIs
Flags: needinfo?(mzehe)
Whiteboard: aes+

Updated

7 months ago
Whiteboard: aes+ → [aes+][JAWS]

Updated

7 months ago
Depends on: 1345632
Blocks: 1350984
Whiteboard: [aes+][JAWS] → [JAWS]
This is fixed by JAWS, but those fixes have not yet made it to the release channel. They have provided me with test builds.
Status: NEW → RESOLVED
Last Resolved: 3 months ago
Resolution: --- → WORKSFORME
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