NOW TV (online streaming service by Sky) doesn't work with Firefox 52

NEW
Unassigned

Status

Tech Evangelism
Desktop
P1
normal
a year ago
4 months ago

People

(Reporter: marco, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
NOW TV is a streaming service. It works with Firefox 51, but doesn't work with Firefox 52, because they are using Silverlight.
It works with Chrome without Silverlight.
Same scenario than https://webcompat.com/issues/5090

which URI did you test?
Flags: needinfo?(mcastelluccio)
(Reporter)

Comment 2

a year ago
I haven't tested this directly, a friend reported the issue to me.
I've read their documentation, that specifically says Firefox 52 and Edge are not supported and Chrome is:
http://www.nowtv.it/assistenza/index.shtml?parametro=/assistenza_faq_detail?id=kA0b0000000f7cl
http://www.nowtv.it/assistenza/index.shtml?parametro=/assistenza_faq_detail?id=kA0b0000000fykQ

I believe they are using EME on Chrome.

I've tried to contact them using the contact form, they said they will get back to me.
Flags: needinfo?(mcastelluccio)
Summary: NOW TV doesn't work with Firefox 52 → NOW TV (online streaming service by Sky) doesn't work with Firefox 52
Ok will wait for their answer.
Thanks Marco.
(Reporter)

Comment 4

a year ago
It's been almost a month, I think they are not going to answer.
(Reporter)

Comment 5

a year ago
Do you want to try to contact them on the UK version (www.nowtv.com)?

https://help.nowtv.com/article/How-to-contact-us
Flags: needinfo?(kdubost)
Probably something to explore here. I will try something. I keep myself in ni to come back to it.
https://github.com/sky-uk


PS: for the month :) sometimes it takes years ;)
https://github.com/nowtv
They belong to Sky.
https://github.com/sky-uk


According to this thread it doesn't seem it will be fixed quickly. But it is said that they are working on it.
https://community.nowtv.com/t5/Windows-PCs-Laptops/Why-have-you-stopped-supporting-Firefox/m-p/420443/highlight/true#M5297

Some people in the thread recommends to use Firefox 52 ESR  to be able to continue to use the plugin.
Flags: needinfo?(kdubost)
Priority: -- → P1
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