Closed
Bug 1346034
Opened 7 years ago
Closed 5 years ago
NOW TV (online streaming service by Sky) doesn't work with Firefox 52
Categories
(Web Compatibility :: Site Reports, enhancement, P1)
Web Compatibility
Site Reports
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: marco, Unassigned)
Details
NOW TV is a streaming service. It works with Firefox 51, but doesn't work with Firefox 52, because they are using Silverlight. It works with Chrome without Silverlight.
Comment 1•7 years ago
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Same scenario than https://webcompat.com/issues/5090 which URI did you test?
Flags: needinfo?(mcastelluccio)
Reporter | ||
Comment 2•7 years ago
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I haven't tested this directly, a friend reported the issue to me. I've read their documentation, that specifically says Firefox 52 and Edge are not supported and Chrome is: http://www.nowtv.it/assistenza/index.shtml?parametro=/assistenza_faq_detail?id=kA0b0000000f7cl http://www.nowtv.it/assistenza/index.shtml?parametro=/assistenza_faq_detail?id=kA0b0000000fykQ I believe they are using EME on Chrome. I've tried to contact them using the contact form, they said they will get back to me.
Flags: needinfo?(mcastelluccio)
Summary: NOW TV doesn't work with Firefox 52 → NOW TV (online streaming service by Sky) doesn't work with Firefox 52
Comment 3•7 years ago
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Ok will wait for their answer. Thanks Marco.
Reporter | ||
Comment 4•7 years ago
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It's been almost a month, I think they are not going to answer.
Reporter | ||
Comment 5•7 years ago
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Do you want to try to contact them on the UK version (www.nowtv.com)? https://help.nowtv.com/article/How-to-contact-us
Flags: needinfo?(kdubost)
Comment 6•7 years ago
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Probably something to explore here. I will try something. I keep myself in ni to come back to it. https://github.com/sky-uk PS: for the month :) sometimes it takes years ;)
Comment 7•7 years ago
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https://github.com/nowtv They belong to Sky. https://github.com/sky-uk According to this thread it doesn't seem it will be fixed quickly. But it is said that they are working on it. https://community.nowtv.com/t5/Windows-PCs-Laptops/Why-have-you-stopped-supporting-Firefox/m-p/420443/highlight/true#M5297 Some people in the thread recommends to use Firefox 52 ESR to be able to continue to use the plugin.
Flags: needinfo?(kdubost)
Updated•6 years ago
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Priority: -- → P1
Comment 8•5 years ago
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it seems more general than Firefox.
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID
Reporter | ||
Comment 9•5 years ago
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(In reply to Karl Dubost💡 :karlcow from comment #8)
it seems more general than Firefox.
It seems they have switched to a native app and no longer support any browser.
Assignee | ||
Updated•5 years ago
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Product: Tech Evangelism → Web Compatibility
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Description
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