1347447 - downloaded size is 0 bytes

Status: NEW

(Firefox :: Downloads Panel, defect, P5)

Description

[wxie]

Attachment: download-size-is-0.png

User Agent: Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170307145926

Steps to reproduce:

1. start download of file from
https://www.kali.org/downloads/

2. check download information after completed


Actual results:

The file size displayed in Firefox download window is 0 bytes, but in my download path the file size is ok (3.1 GB).


Expected results:

The correct file size should be displayed by Firefox.

Comment 1

[wxie]

Attachment: actual-size.png

Comment 2

[Adrian Florinescu [:aflorinescu]]

Wxie, i tried to reproduce the issue you are describing, with no luck on Ubuntu 16.04 using FF 52.0.1 /20170316213829.  

I notice that one difference is that the download for me uses the garr.it mirror, but I doubt that this is the root of the problem. For some of the kali download links, I get "Gateway Anti-Virus Alert 
This request is blocked by the Firewall Gateway Anti-Virus Service. Name: Malformed.swf.MT.7 (Exploit) blocked.", so I could only test with a 1.1GB file from Kali Linux download page.

Could you please add a few extra information for us?
-what Linux distro are you using?
-do you use any download addons or any add-ons at all? (listing your add-ons might be useful)
-also, can you reproduce this issue on another site? for example downloading https://www.ubuntu.com/download/desktop/thank-you?country=EU&version=16.04.2&architecture=amd64
-another thing that might be useful would be to figure if the issue is caused by something that is set on your profile, so could you try the same steps using a clean new profile? (https://developer.mozilla.org/en-US/Firefox/Multiple_profiles)

Comment 3

[wxie]

Hi, Adrian:

-what Linux distro are you using?
Linux 4.10.3-1-ARCH i686 (32bit)

-do you use any download addons or any add-ons at all? (listing your add-ons might be useful)
Theme: default
Plugins: OpenH264 Video Codec, 1.6; Shockwave Flash, 25.0.0.127
nothing else

-also, can you reproduce this issue on another site? for example downloading https://www.ubuntu.com/download/desktop/thank-you?country=EU&version=16.04.2&architecture=amd64
1. download starts normally - with speed and size.
2. download finished without problem.


-another thing that might be useful would be to figure if the issue is caused by something that is set on your profile, so could you try the same steps using a clean new profile?
I do not have a special profile.

Application Basics
------------------

Name: Firefox
Version: 52.0
Build ID: 20170307145926
User Agent: Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0
OS: Linux 4.10.3-1-ARCH
Multiprocess Windows: 2/2 (Enabled by user)
Safe Mode: false

Extensions
----------

Name: Application Update Service Helper
Version: 1.5
Enabled: true
ID: [e-mail]

Name: Diagnostics
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.9
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0.5
Enabled: true
ID: [e-mail]

Name: Send HSTS Priming Requests
Version: 1.0
Enabled: true
ID: [e-mail]

Name: SHA-1 deprecation staged rollout
Version: 1.3
Enabled: true
ID: [e-mail]

Name: Web Compat
Version: 1.0
Enabled: true
ID: [e-mail]

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) 945G x86/MMX/SSE2
WebGL2 Renderer: WebGL creation failed: * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Exhausted GL driver caps. * Exhausted GL driver options.
Hardware H264 Decoding: No
Audio Backend: alsa
GPU #1
Active: Yes
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) 945G x86/MMX/SSE2
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) 945G x86/MMX/SSE2
Driver Version: 2.1 Mesa 17.0.1

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170307145926
browser.startup.homepage_override.buildID: 20170307145926
browser.startup.homepage_override.mstone: 52.0
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20160927
dom.apps.lastUpdate.buildID: 20161021092859
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.0
font.internaluseonly.changed: false
media.gmp-gmpopenh264.abi: x86-gcc3
media.gmp-gmpopenh264.lastUpdate: 1471502910
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170307145926
media.gmp-manager.lastCheck: 1489968491
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1490054915
places.history.expiration.transient_current_max_pages: 57689
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.500000012107193
print.print_margin_left: 0.500000012107193
print.print_margin_right: 0.500000012107193
print.print_margin_top: 0.500000012107193
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.69
print.print_paper_name: iso_a4
print.print_paper_size_unit: 0
print.print_paper_width: 8.27
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1489968514

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1

NSS
Expected minimum version: 3.29.1
Version in use: 3.29.3

NSSSMIME
Expected minimum version: 3.29.1
Version in use: 3.29.3

NSSSSL
Expected minimum version: 3.29.1
Version in use: 3.29.3

NSSUTIL
Expected minimum version: 3.29.1
Version in use: 3.29.3

Experimental Features
---------------------

Sandbox
-------

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces: false
Media Plugin Sandboxing: true

I will try the download again to see if it happens.

best regards
wxie

Comment 4

[wxie]

Attachment: download-size-is-still-0.png.png

The new download is still 0 bytes.

Comment 5

[wxie]

download again the file:
http://cdimage.kali.org/kali-2016.2/kali-linux-2016.2-amd64.iso
1. download starts normally - with speed and size
2. download finished with 0 bytes - see attached image.

Please verify the download program can display big number 3.1 GB (3,076,767,744 bytes).

Comment 6

[wxie]

Hi, Adrian:

for the second download, my system is updated.
Application Basics
------------------

Name: Firefox
Version: 52.0.1
Build ID: 20170317233336
User Agent: Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0
OS: Linux 4.10.4-1-ARCH
Multiprocess Windows: 2/2 (Enabled by user)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Application Update Service Helper
Version: 1.5
Enabled: true
ID: [e-mail]

Name: Diagnostics
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.9
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0.5
Enabled: true
ID: [e-mail]

Name: Send HSTS Priming Requests
Version: 1.0
Enabled: true
ID: [e-mail]

Name: SHA-1 deprecation staged rollout
Version: 1.3
Enabled: true
ID: [e-mail]

Name: Web Compat
Version: 1.0
Enabled: true
ID: [e-mail]

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) 945G x86/MMX/SSE2
WebGL2 Renderer: WebGL creation failed: * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Error during native OpenGL init. * Exhausted GL driver caps. * Exhausted GL driver options.
Hardware H264 Decoding: No
Audio Backend: alsa
GPU #1
Active: Yes
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) 945G x86/MMX/SSE2
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) 945G x86/MMX/SSE2
Driver Version: 2.1 Mesa 17.0.1

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170307145926
browser.startup.homepage_override.buildID: 20170317233336
browser.startup.homepage_override.mstone: 52.0.1
browser.tabs.remote.autostart.2: true
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20160927
dom.apps.lastUpdate.buildID: 20161021092859
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.0.1
font.internaluseonly.changed: false
media.gmp-gmpopenh264.abi: x86-gcc3
media.gmp-gmpopenh264.lastUpdate: 1471502910
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170317233336
media.gmp-manager.lastCheck: 1490082348
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1490054915
places.history.expiration.transient_current_max_pages: 57769
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.500000012107193
print.print_margin_left: 0.500000012107193
print.print_margin_right: 0.500000012107193
print.print_margin_top: 0.500000012107193
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.69
print.print_paper_name: iso_a4
print.print_paper_size_unit: 0
print.print_paper_width: 8.27
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1489968514

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1

NSS
Expected minimum version: 3.29.3
Version in use: 3.29.3

NSSSMIME
Expected minimum version: 3.29.3
Version in use: 3.29.3

NSSSSL
Expected minimum version: 3.29.3
Version in use: 3.29.3

NSSUTIL
Expected minimum version: 3.29.3
Version in use: 3.29.3

Experimental Features
---------------------

Sandbox
-------

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces: false
Media Plugin Sandboxing: true

Comment 7

[Adrian Florinescu [:aflorinescu]]

(In reply to wxie from comment #5)
> download again the file:
> http://cdimage.kali.org/kali-2016.2/kali-linux-2016.2-amd64.iso
> 1. download starts normally - with speed and size
> 2. download finished with 0 bytes - see attached image.
> 
> Please verify the download program can display big number 3.1 GB
> (3,076,767,744 bytes).

We've tried replicating this on several machines and several distros, from which we had a 32 bits one. Unfortunately, seems that the origin for the kali downloads is considered malicious, so we cannot actually test downloading the big 3.2GB kali iso.

So, IMHO, based on the profile you listed and our tests, I believe that most likely there is something going on with the host and the big download file.

Justin, could you try to download the above file? (maybe we are lucky and it is not blocked for you).

Comment 8

[Justin [:JW_SoftvisionQA]]

Attachment: download bytes.JPG

I am able to reproduce this issue on my machine:

Mozilla/5.0(X11;Linux i686; rv:52.0) Gecko/20100101 Firefox/52.0

Comment 9

[Justin [:JW_SoftvisionQA]]

Attachment: download bytes 2.JPG

Comment 10

[Justin [:JW_SoftvisionQA]]

Changing the component to Downloads Panel and setting to new.