1347626 - Printing PDF Labels - Send to Printer Blurry

Status: RESOLVED FIXED

(Core :: Printing: Output, defect)

Description

[Suraji]

Attachment: TEST.pdf

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce:

Print a label (pdf document) directly from firefox to a label printer. 


Actual results:

the document prints out blurry. use with another browser and print same pdf document to label printer it comes out fine


Expected results:

it should come out as the preview however there is a loss of quality

Comment 1

[Loic]

Is it possible to scan the print output as PDF and attach it to the bug report to see the result?

Comment 2

[Johannes F]

Hello,

I can confirm. 
All clients in my company witch have updated to V52 habe a problem printing PDF.
I looks all / or at least many of files have this problem. Display in Firefox is OK. Printing HTML is also fine.

I can upload many samples on Monday. ..

BR Johannes

Comment 3

[Loic]

In addition, is the issue reproducible when printing with a virtual printer (like Microsoft XPS Document Writer  e.g.), or only with physical printer?

Comment 4

[Johannes F]

see attached file.
this is the file from the orginal bugreport.

printed to XPS and
printed to PDF-prints

this is like it looks like on our physical printers
fonts are cutted/missing on the top

BR Johannes

Comment 5

[Johannes F]

Attachment: pdf.xps

xps

Comment 6

[Johannes F]

Attachment: pdf.pdf

Comment 7

[Johannes F]

i think this should be reproducible very easily...
do you confirm?

i could upload a lot of samples, but this is all the same problem/bug

Comment 8

[Loic]

Yes, I confirm it with a fresh profile and FF52 on Win 7. But I can't reproduce it with my old current profile in FF52, maybe because e10s is disabled.

I'll investigate.

Comment 9

[Johannes F]

i see this problem with win10 and win7.
also on 32bit and 64bit Firefox

Comment 10

[Johannes F]

in my opinion this is an urgent problem;
i believe a lot of persons are printing pdf,
and also if Adobe Reader plugin is not working any more

Comment 11

[Suraji]

What johannes feigl has attached is exactly the issue that is occurring. Since friday i have had 140 individuals who have reported this issue to me. I believe this will grow as next week begins. Only alternative i advise them is to use another browser.

Comment 12

[Loic]

It's already fixed in FF53+ by bug 1311512. Fix range:
https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=c1f076
f55d8c3de786e7e4c96c57567e46297686&tochange=4849ef8c9a349fff273903b9b31ef34ce7f6
a5bc

As workaround in FF52, you can disable multiprocess (e10s), it prints fine with e10s disabled:
https://wiki.mozilla.org/Electrolysis#Firefox_Release