1348588 - Software Update screen often appears blank

Status: UNCONFIRMED

(Core :: Graphics: Text, defect, P3)

Description

[Lucius Chiaraviglio]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170302120751

Steps to reproduce:

This problem only occurs when Firefox spontaneously pops up the Software Update screen (Firefox Update Settings = "Check for updates, but let me choose whether to install them").  Last seen during the update from 52.0 to 52.0.1, but has also occurred many times (not always) during previous spontaneous updates.



Actual results:

Often, the Firefox Software Update screen under Windows 7 SP1 (NOT MacOS El Capitan) appears blank (except for its title bar), with the regions where text actually exists being shaded a different color than the rest.  If you press Control-A to Select All, then the text appears (and stays visible even if deselected).



Expected results:

The text in the Software Update window should be visible from the start.

Comment 1

[Loic]

Could you type about:support in the URL bar and paste the section "graphics".

Comment 2

[Bas Schouten (:bas.schouten)]

Could you also post a screenshot of the event?

Comment 3

[Lucius Chiaraviglio]

Sorry about the delay in responding.

Here is what about:support Graphics says:

[BEGIN COPIED SECTION]

Graphics
Features
Compositing	Direct3D 11
Asynchronous Pan/Zoom	wheel input enabled; touch input enabled
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7000 series Direct3D11 vs_5_0 ps_5_0)
WebGL2 Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7000 series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding	No; D3D9 blacklisted with DLL atiumd64.dll (9.14.10.984)
Audio Backend	wasapi
Direct2D	true
DirectWrite	true (6.2.9200.21976)
GPU #1
Active	Yes
Description	AMD Radeon HD 7000 series
Vendor ID	0x1002
Device ID	0x6778
Driver Version	13.152.0.0
Driver Date	8-30-2013
Drivers	aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID	21201028
RAM	1024
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Decision Log
D3D9_COMPOSITING	
disabled by default: Disabled by default

[END COPIED SECTION]

Sorry, I won't have a screenshot to post until the next time Firefox wants to update itself (maybe -- this problem doesn't occur every time).