Created attachment 8849475 [details] LAR170321 Thunderbird Bug report.docx User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 Build ID: 20170316213829 Steps to reproduce: I visited the Thunderbird HELP area, and followed the process described in the advice provided, but it did not reach the solution required. Actual results: After an update, a large number of sub-folders have disappeared. I have looked in the recommended places, but do not seem to recover. The number of sub-folders has collapsed from around 100+ down to around 20. (It is where I store software licences, important emails, etc.) It may be associated, but a number of icons on the start-up page have also disappeared. I am running Win10 with the old style Win initial page. Expected results: I would expect to be able to access the sub-folders.
Which account type is this? POP, IMAP, something else? If IMAP, is "show only subscribed folders" enabled?
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Resolution: --- → INCOMPLETE
I am sorry it has taken so long, I have been ill and am a long way behind in my emails. I run a pop account. Len, and thanks for your patience.
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
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