The sub-folders have disappeared

RESOLVED INCOMPLETE

Status

RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: redial, Unassigned)

Tracking

({64bit})

45 Branch
x86_64
Windows 10
64bit

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

40.98 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document
Details
(Reporter)

Description

2 years ago
Created attachment 8849475 [details]
LAR170321 Thunderbird Bug report.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170316213829

Steps to reproduce:

I visited the Thunderbird HELP area, and followed the process described in the advice provided, but it did not reach the solution required.


Actual results:

After an update, a large number of sub-folders have disappeared.  I have looked in the recommended places, but do not seem to recover. The number of sub-folders has collapsed from around 100+ down to around 20.  (It is where I store software licences, important emails, etc.)

It may be associated, but a number of icons on the start-up page have also disappeared. I am running Win10 with the old style Win initial page.


Expected results:

I would expect to be able to access the sub-folders.

Comment 1

2 years ago
Which account type is this? POP, IMAP, something else?
If IMAP, is "show only subscribed folders" enabled?
Flags: needinfo?(redial)

Updated

2 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(redial)
Resolution: --- → INCOMPLETE
(Reporter)

Comment 2

2 years ago
I am sorry it has taken so long, I have been ill and am a long way behind in my emails.

I run a pop account.

Len, and thanks for your patience.
Keywords: 64bit
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
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