1349140 - The sub-folders have disappeared

Status: RESOLVED INCOMPLETE

Description

[Len]

Created attachment 8849475 [details]
LAR170321 Thunderbird Bug report.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170316213829

Steps to reproduce:

I visited the Thunderbird HELP area, and followed the process described in the advice provided, but it did not reach the solution required.


Actual results:

After an update, a large number of sub-folders have disappeared.  I have looked in the recommended places, but do not seem to recover. The number of sub-folders has collapsed from around 100+ down to around 20.  (It is where I store software licences, important emails, etc.)

It may be associated, but a number of icons on the start-up page have also disappeared. I am running Win10 with the old style Win initial page.


Expected results:

I would expect to be able to access the sub-folders.

Comment 1

[Andre Klapper]

Which account type is this? POP, IMAP, something else?
If IMAP, is "show only subscribed folders" enabled?

Comment 2

[Len]

I am sorry it has taken so long, I have been ill and am a long way behind in my emails.

I run a pop account.

Len, and thanks for your patience.