Etherpad has a tendency to die periodically. The most recent occurrence was in bug 1350282. It looks like our general response is to run: >supervisorctl restart etherpad This seems to fix the issue. I have also been gathering logs to help isolate the underlying issue and report it to the etherpad-lite project on GitHub. Unfortunately I have not been able to build a good case for that yet. It would help to write a run book (which we can share with the MOC) that describes this temporary fix. Let's do that.
Doc is available here: https://mana.mozilla.org/wiki/display/WebOps/etherpad.mozilla.org
Assignee: server-ops-webops → dhartnell
Marking this as resolved since the document is complete.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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