Write a run book to help address Etherpad downtime

RESOLVED FIXED

Status

RESOLVED FIXED
2 years ago
2 years ago

People

(Reporter: danielh, Assigned: danielh)

Tracking

Details

(Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/4484])

(Assignee)

Description

2 years ago
Etherpad has a tendency to die periodically. The most recent occurrence was in bug 1350282. It looks like our general response is to run:

>supervisorctl restart etherpad

This seems to fix the issue. I have also been gathering logs to help isolate the underlying issue and report it to the etherpad-lite project on GitHub. Unfortunately I have not been able to build a good case for that yet.

It would help to write a run book (which we can share with the MOC) that describes this temporary fix. Let's do that.

Updated

2 years ago
Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/4484]
(Assignee)

Comment 1

2 years ago
Doc is available here:
https://mana.mozilla.org/wiki/display/WebOps/etherpad.mozilla.org
Assignee: server-ops-webops → dhartnell
(Assignee)

Comment 2

2 years ago
Marking this as resolved since the document is complete.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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