Closed Bug 1350779 Opened 7 years ago Closed 7 years ago

Plugin EOL link is broken if Accept-Language has ja (Japanese) at top of the list.

Categories

(support.mozilla.org - Lithium :: General, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED INVALID

People

(Reporter: emk, Unassigned)

References

()

Details

Steps to reproduce:
1. Open about:addons.
2. Click "Learn More." link that follows "Missing something? Some plugins are no longer supported by Firefox."

Actual result:
https://support.mozilla.org/t5/Mozilla-Support-English/ct-p/Mozilla-EN will open.

Expected result:
Maybe https://support.mozilla.org/t5/Problems-with-add-ons-plugins-or/Why-do-Java-Silverlight-Adobe-Acrobat-and-other-plugins-no/ta-p/31069 should open.
I forgot a step:
1.5. Click "Plugins".
Summary: Plugin EOL link is bropken → Plugin EOL link is broken
I just followed your steps and got the correct page.  What browser version were you using?  On what platform?
Flags: needinfo?(VYV03354)
(In reply to Andrew Swan [:aswan] from comment #2)
> I just followed your steps and got the correct page.  What browser version
> were you using?  On what platform?

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
Flags: needinfo?(VYV03354)
Hm, en-US Nightly open the correct page, but ja Release does not.
Even the same URL will redirect to different URLs. Maybe UA sniffing is broken?
If the Accept-Language list has "ja" at the top of the list, the plugin EOL page will redirect to the wrong URL.
(Go to Preferences > Content > Languages > Choose to change the Accept-Language list.)
Summary: Plugin EOL link is broken → Plugin EOL link is broken if Accept-Language has ja (Japanese) at top of the list.
This may be a duplicate of bug 1324426, but moving the product/component over to where somebody appropriate can pick it up.
Component: Add-ons Manager → Knowledge Base Content
Product: Toolkit → support.mozilla.org - Lithium
This should be fixed when bug 1324426 is fixed.
Status: NEW → RESOLVED
Closed: 7 years ago
Component: Knowledge Base Content → General
Resolution: --- → DUPLICATE
we actually have a npapi bug so this bug is really a duplicate of the npapi bug which is:
https://bugzilla.mozilla.org/show_bug.cgi?id=1350214
Bug 1350214 was fixed, but the in-product plugin-eol link is still broken (at least in Japan).
Status: RESOLVED → REOPENED
Flags: needinfo?(rtanglao)
Resolution: DUPLICATE → ---
i believe this is a firefox code issue then because I believe firefox is not opening the correct link, not a SUMO issue, am i right?
Flags: needinfo?(rtanglao)
:emk :
if i am right then this bug needs to be moved to the appropriate firefox component (or this bug needs to be closed and a firefox bug needs to be opened)
1. See bug 1347365 comment #13.
2. We can't fix in-product links in old versions.
3. It's Lithium that breaks the existing links, NOT Firefox.

Why do we have to clean up Lithium's mess?
Flags: needinfo?(rtanglao)
joni responded so i am clearing this needinfo. we have switched back to kitsune. once the redirects problem is fixed we will switch back to lithium.
more info:

https://support.mozilla.org/en-US/forums/contributors/712410?last=71486
Flags: needinfo?(rtanglao)
Status: REOPENED → RESOLVED
Closed: 7 years ago7 years ago
Resolution: --- → INVALID
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