Mozilla Firefox Sync problem

RESOLVED WORKSFORME

Status

()

Firefox
Sync
--
critical
RESOLVED WORKSFORME
8 months ago
7 months ago

People

(Reporter: Akmal, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 months ago
Hello.
In my country I couldn't log in into my Firefox account (I live in Uzbekistan). That's why we couldn't use Firefox Sync service. I tryed sighn in into my account via proxy. Via proxy all works normally. But without proxy I couldn't synchronize my browsing history, passwords,bookmarks and others. Please, are there any solutions?
Thank you.

Comment 1

8 months ago
Hi Akmal, thanks for the report!  When you say "I couldn't log in to my Firefox Account", can you say more about what happened?  Do you get a particular error message or other notable behaviour?

I assume the issue here is some sort of network traffic filtering going on when accessing the internet from Uzbekistan; unfortunately I can't suggest a good solution if that is indeed the case :-(
Flags: needinfo?(akmalxster)
(Reporter)

Comment 2

8 months ago
Hello Ryan Kelly.
I think this problem with ip filtering and in my country internet providers had blocked some sites including Firefox Sync too. For that case I couldn't translate via Ponton service due log in problem Firefox account.
Flags: needinfo?(akmalxster)

Comment 3

8 months ago
> For that case I couldn't translate via Ponton service due log in problem Firefox account.

Just to make sure I understand - you were able to access https://pontoon.mozilla.org/ but you couldn't log in because https://accounts.firefox.com was blocked?
Flags: needinfo?(akmalxster)
(Reporter)

Comment 4

8 months ago
Hello
Today I noticed that https://pontoon.mozilla.org/ and https://accounts.firefox.com/ works normally in Chrome. But when I try to open with Mozilla Firefox https://accounts.firefox.com/ doesn't work.
With Chrome all works normally.
I don't know why it is so.
Thank you.
Flags: needinfo?(akmalxster)

Comment 5

8 months ago
> when I try to open with Mozilla Firefox https://accounts.firefox.com/ doesn't work.

When you say "doesn't work", what precisely happens?  Do you get e.g. a failure to connect, or an error message, or something else?  If you can attach a screenshot or similar that would be really helpful.

Does it work if you start Firefox in "safe mode" using the instructions at: https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-using-Safe-Mode/ta-p/1687
Flags: needinfo?(akmalxster)
(Reporter)

Comment 6

7 months ago
Hello Ryan.
Nowadays it started work normally. Now I can sign in into may account too.
Thank you for your help!
Flags: needinfo?(akmalxster)

Updated

7 months ago
Status: NEW → RESOLVED
Last Resolved: 7 months ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.