135318 - inbox summary file corrupted after particular "Get Msgs" usage

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Seth Fultz]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.9) Gecko/20020311
BuildID:    2002031104



Reproducible: Always
Steps to Reproduce:
1. My mailbox has two accounts.  This seems to only occur on the second account.
2. The inbox of my second account is selected.  The messages are displayed on
the right.  The preview pane is open, but no messages are selected, so nothing
is in the preview pane.  The window is maximized.
3. I click on "Get Msgs", and it functions correctly.
4. I select one of my messages, and it appears in the preview pane.  The first
indication of a problem occurs now: when the message shows up in the preview
pane, the status bar on the bottom of the window disappears.
5. A few seconds or a minute later, I click again on "Get Msgs".  Because the
status bar has disappeared, I cannot tell if it is functioning at this point.
6. I click on the split pane button to close the preview pane, and it does not work.
7. I click on the split pane button a second time, this time it works, and the
status bar returns.
8. I click a final time on "Get Msgs", and cursor becomes an hourglass.  From
this point on, the "Get Msgs" functionality appears to be dead.  The cursor is
normal over the messages and preview panes, but over the mail folders pane it
will remain an hourglass indefinitely.
9. I close Mozilla.  It seems to exit normally and cleanly.
10. I restart Mozilla, and click on the Inbox of my second mail account.
11. Mozilla displays the message "Building summary file for Inbox..." in the
status bar, and works for 5-10 seconds.
12. Mozilla is back to normal.  No data appears to be lost.

Actual Results:  Mozilla displayed an hourglass cursor when the mouse hovered
over the mail folders pane.  No activity was evident other than the hourglass
cursor.  Most of the interface seemed to function, but the "Get Msgs" button no
longer seemed to function.  It was not frozen, but clicking it produced no effect.

Mozilla closed normally and cleanly, but when I restarted it the next time and
selected my second mail account, it gave me the message "Building summary file
for Inbox..." and was busy for 5-10 seconds.  After that, Mozilla is back to
normal and functioning correctly.

Expected Results:  Repeated use of "Get Msgs" and/or getting messages while
opening/closing the Preview Pane should not break the "Get Msgs" button.

I am running ZoneAlarm 2.6.362.  Programs trying to access the network for the
first time typically pause for 1-2 seconds while ZoneAlarm authorizes them.

Mozilla pauses for 1-2 seconds when this bug occurs, even if it has already been
out on the network and ZoneAlarm has already authorized it.  I do not know if
these pauses are the same, but the timing and feel of them is remarkably similar.

The same thing happens with ZoneAlarm enabled or disabled.  I do not know what
underlying processes or changes ZoneAlarm might have made, even when it is
disabled, I assume it had to do something to Win2k's networking layer when I
installed it.

In ZoneAlarm, I have Mozilla configured to always have access to make
connections to both Local and Internet zones.  I have Mozilla denied access to
act as a server on both Local and Internet zones.

Comment 1

[Seth Fultz]

I forgot to include this comment with the original bug submission.  This is bug
is new behavior for Mozilla 0.9.9.  This started happening immediately after I
upgraded from Mozilla 0.9.8, and had not been happening before.  Unfortunately I
do not know the specific build number of 0.9.8 if there are several.

Comment 2

[xarquol]

I've seen this as well, but in 0.9.8, which contradicts what the original
submitter says about it being new in 0.9.9. I'm running on Linux. I don't
think it's necessarily my Inbox that becomes corrupted, if that's what's
actually happening. I imagine it could be any folder. I only use Inbox and
Sent. Sometimes Sent appears to have trouble, other times it is Inbox. For
whichever one appears to have trouble, the cursor remains an hourglass,
though you can access emails within that folder as normal. Other
"non-troubled" folders have a normal cursor, at least in the message list
pane. Only in extreme cases (like right now as I'm double checking the
behaviour!) is it an hourglass all the time.

If there is a troubled folder, then Get Msgs will be disabled as the original
submitter says. Sometimes, selecting "Compact Folders" will sort it out.
I assume it will only rebuild the index file if there's actually some
compacting to do, and as I only delete spam, and I don't get a great deal of
it (yet), there isn't always something to do.

Unlike the original submitter, I have only one account (other than "Local
Folders").

Now, here's the unusual thing I'm doing. So I can dual boot Linux and
Windows, I have my mail folder on my Windows partition, and both Mozilla
on Linux and Netscape on Windows access the same files, and build different
indexes with different extensions. I wasn't brave enough to have Mozilla
on both, using the same index file. Apart from existing on the "alien"
filing system, I don't see that this is actually causing the problem, as
I haven't booted in Windows in over a week, and this problem occurs several
times a day.

Like the original submitter, I end up having to restart Mozilla in order
to get everything working again.

I intend to upgrade to 1.0.1 ASAP in case it's magically fixed.

Comment 3

[Kousik Nandy]

Confirming. Seeing it often in 1.0.0 (Linux). As the previous reporters say,
it is not necessary that the mouse pointer becomes a watch. The symptom would
be you press 'Get Message', and the status bar instead of updating, continues
showing the old message (e.g. 'Document: done'). When we restart, we see the
statusbar message 'Building summary of Inbox' so definitely it is related to
summary file corruption. This doesn't happen at home (where I have 200 msgs)
but frequently at office (where I have 2000, not a good practice). Large
mailboxes maybe prone to lose their summary faster.

Comment 4

[OstGote!]

Still a problem with current builds? Very old version, it seems this is fixed by
time.

Comment 5

[Wayne Mery (:wsmwk)]

WFM

don't know about Seth, but xarquol and Kousik addresses are invalid