1354304 - Privacy notice page should not have a Firefox download button when viewed in Firefox

Status: VERIFIED FIXED

(www.mozilla.org :: Pages & Content, defect, P3)

Description

[Verdi [:verdi] Best to slack me]

STR: 
1. Open https://www.mozilla.org/en-US/privacy/firefox/ using the current version of Firefox (52.0.2).
2. Notice that there is a Download Firefox button in the upper right corner.

Expected Result:
There shouldn't be a download button because I'm already using Firefox. 

It would be great if this page worked like, for example, https://www.mozilla.org/en-US/firefox/products/ - This page displays a download button if I view it in chrome but not if I view it in Firefox.

Additionally, we are running another onboarding test soon (April 20) and we will open this page for people who have just installed Firefox. If this goes as expected we intend for this to be the default flow. So showing a download button to people who have just completed downloading and installing will be confusing.

Comment 1

[Alex Gibson [:agibson]]

(In reply to Verdi [:verdi] from comment #0)
> STR: 
> 1. Open https://www.mozilla.org/en-US/privacy/firefox/ using the current
> version of Firefox (52.0.2).
> 2. Notice that there is a Download Firefox button in the upper right corner.
> 
> Expected Result:
> There shouldn't be a download button because I'm already using Firefox. 

In the past we've done a lot of UA conditional content hiding for download buttons on mozorg, and on many pages we'd choose to not show download buttons to users already on Firefox. Doing this on an ad-hoc per-page basis lead to some real usability and IA problems however, so we now consider this somewhat of a UX anti-pattern on the site. Examples include:

1.) Users on a pre-release version of Firefox, wishing to download the main release version and becoming frustrated when they can't do so.
2.) Users sharing links and being confused when pages look different in different browsers.
3.) Sometimes users just really want to download the product again, for example to save the binary and install for someone else.

> It would be great if this page worked like, for example,
> https://www.mozilla.org/en-US/firefox/products/ - This page displays a
> download button if I view it in chrome but not if I view it in Firefox.

The download button you reference is part of the global navigation throughout the site (still being rolled out in some sections). This download button is shown on a lot of pages other than the privacy page.

> Additionally, we are running another onboarding test soon (April 20) and we
> will open this page for people who have just installed Firefox. If this goes
> as expected we intend for this to be the default flow. So showing a download
> button to people who have just completed downloading and installing will be
> confusing.

For now I'd suggest you hide the button for your test. If we really want to remove the button for this page we can, but I think we only need to do this say if the experiment became the default flow.

Comment 2

[Verdi [:verdi] Best to slack me]

(In reply to Alex Gibson [:agibson] from comment #1)
> 
> For now I'd suggest you hide the button for your test. If we really want to
> remove the button for this page we can, but I think we only need to do this
> say if the experiment became the default flow.

How can we hide this button in our experiment?

Also, how can we make these other changes: Bug 1354305, Bug 1354307

Comment 3

[Alex Gibson [:agibson]]

(In reply to Verdi [:verdi] from comment #2)
> (In reply to Alex Gibson [:agibson] from comment #1)
> > 
> > For now I'd suggest you hide the button for your test. If we really want to
> > remove the button for this page we can, but I think we only need to do this
> > say if the experiment became the default flow.
> 
> How can we hide this button in our experiment?
> 
> Also, how can we make these other changes: Bug 1354305, Bug 1354307

I can help hide the button temporarily for your experiment if you need to. Just let me know when you need it and for how long. I don't think either of the other two bugs should be considered blockers for your experiment. The entire /privacy section of the website is due for an update to the new branding before long anyway.

Comment 4

[Verdi [:verdi] Best to slack me]

(In reply to Alex Gibson [:agibson] from comment #3)
> > 
> > How can we hide this button in our experiment?
> > 
> > Also, how can we make these other changes: Bug 1354305, Bug 1354307
> 
> I can help hide the button temporarily for your experiment if you need to.
> Just let me know when you need it and for how long. 

Thanks. We'll need it hidden for the start of our funnelcake - April 20 and we'll need to keep that in place potentially until May 15th.

> I don't think either of
> the other two bugs should be considered blockers for your experiment. The
> entire /privacy section of the website is due for an update to the new
> branding before long anyway.

Part of my point (Bug 1354305) is that the page, while it may live on mozilla.org (maybe it shouldn't) it's exclusively about Firefox and the Mozilla banding is not appropriate. The UX and Legal teams have been working on a rewrite and redesign of the page so we should coordinate before you update the page with new branding.

Comment 5

[Alex Gibson [:agibson]]

(In reply to Verdi [:verdi] from comment #4)
> Part of my point (Bug 1354305) is that the page, while it may live on
> mozilla.org (maybe it shouldn't) it's exclusively about Firefox and the
> Mozilla banding is not appropriate. The UX and Legal teams have been working
> on a rewrite and redesign of the page so we should coordinate before you
> update the page with new branding.

Yep, I totally get your point. We'll be working with those teams when the redesign happens. All pages on mozorg (including the main Firefox pages) are going to be re-aligned to live aside the new branding. These privacy pages will be coming further down the line.

Comment 6

[Alex Gibson [:agibson]]

> The UX and Legal teams have been working on a rewrite and redesign of the page so we should coordinate before you update the page with new branding.

Michael, just to add a note: if your teams have been working on an update to this page, please communicate this with the mozorg durable team. If we're in alignment and we knows what's coming, I think we can more effectively work together to do what's needed. Thanks!

Comment 7

[Alex Gibson [:agibson]]

Attachment: GitHub pull request

Comment 8

[Verdi [:verdi] Best to slack me]

(In reply to Alex Gibson [:agibson] from comment #6)
> > The UX and Legal teams have been working on a rewrite and redesign of the page so we should coordinate before you update the page with new branding.
> 
> Michael, just to add a note: if your teams have been working on an update to
> this page, please communicate this with the mozorg durable team. If we're in
> alignment and we knows what's coming, I think we can more effectively work
> together to do what's needed. Thanks!

Will do. We just didn't have anything actionalble yet. We're still working on the copy.

Comment 9

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/8f1c03a22f82bc664572c37748baaa3bd30d4281
[fix bug 1354304] Hide download button on /privacy/firefox page for funnelcake experiment

https://github.com/mozilla/bedrock/commit/13b5ff8c6b6f21801d211f49f203ce0afc88e19c
Merge pull request #4762 from alexgibson/bug-1354304-hide-download-button-privacy-page

[fix bug 1354304] Hide download button on /privacy/firefox page for funnelcake experiment

Comment 10

[Alex Gibson [:agibson]]

Reopening this so I don't forget to remove the logic here once the test is complete.

Comment 11

[Verdi [:verdi] Best to slack me]

Thanks Alex!

Comment 12

[Alex Gibson [:agibson]]

Attachment: GitHub pull request

PR to remove conditional logic hiding download button.

Comment 13

[Verdi [:verdi] Best to slack me]

We were delayed in starting the data collection so this experiment will still be running through May 22.

Comment 14

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/a8e58afa295f19870d9e3aef9a29d6fc5166e839
[fix bug 1354304] Unhide download button on privacy page

https://github.com/mozilla/bedrock/commit/f731f1d098171d26f82e1b4470530d803d8996c2
Merge pull request #4837 from alexgibson/bug-1354304-unhide-download-button-privacy

[fix bug 1354304] Unhide download button on privacy page

Comment 15

[Justin [:JW_SoftvisionQA]]

Is there any verification needed from QA on this? From the comments I am under the impression that this change is only active as long as the experiment is running.

Comment 16

[Alex Gibson [:agibson]]

(In reply to Justin [:JW_SoftvisionQA] from comment #15)
> Is there any verification needed from QA on this? From the comments I am
> under the impression that this change is only active as long as the
> experiment is running.

This was a temporary change to the website to facilitate a test which has now finished, no verification needed. thanks