Private Window opened with Blank View (Not Accessible)

UNCONFIRMED
Unassigned

Status

()

Core
Graphics
P3
normal
UNCONFIRMED
8 months ago
5 months ago

People

(Reporter: adwebtest.92, Unassigned, NeedInfo)

Tracking

52 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [gfx-noted])

Attachments

(1 attachment)

(Reporter)

Description

8 months ago
Created attachment 8856934 [details]
bug.png

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20170316213829

Steps to reproduce:

Pressed "Shift + Ctrl + P" to open Private Window. Initially Window looks good, But when i tried to move window from one screen to another then it disappears with Blank View.


Actual results:

Blank Window opened


Expected results:

Should remain as it is, even if i move that window between multiple screens.

Comment 1

8 months ago
Tested this on Windows 10 x64 with FF 52 release and FF Nightly 55.0a1(2017-04-13) and I can reproduce this issue, when I move the private window from one screen to another everything works as expected, I don't see any blank view. 

Can you please try the followings: 

Please test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
Flags: needinfo?(adwebtest.92)

Comment 2

8 months ago
Operating System: Ubuntu 15.10 x64
Firefox Version:  Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0

I worked this bug on my firefox. The private window opens correctly. I could not reproduce the bug.

[bugday-20170410]

Updated

8 months ago
Component: Untriaged → Graphics
Product: Firefox → Core
(Reporter)

Comment 3

8 months ago
(In reply to ovidiu boca[:Ovidiu] from comment #1)
> Tested this on Windows 10 x64 with FF 52 release and FF Nightly
> 55.0a1(2017-04-13) and I can reproduce this issue, when I move the private
> window from one screen to another everything works as expected, I don't see
> any blank view. 
> 
> Can you please try the followings: 
> 
> Please test if the issue is reproducible in safe mode, here is a link that
> can help you:
> https://support.mozilla.org/t5/Procedures-to-diagnose-and-fix/Troubleshoot-
> Firefox-issues-using-Safe-Mode/ta-p/1687#w_how-to-start-firefox-in-safe-mode
> 
> If you still have the issue please create a new profile, you have the steps
> here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles?redirectlocale=en-US&redirectslug=Managing-
> profiles#w_starting-the-profile-manager


Hi, 

As per your suggestion, I have tested this issue in Safe Mode(Add-ons Disabled) and everything works as expected. May be there is problem with Add-ons. Thanks, I appreciate your support.
Flags: needinfo?(adwebtest.92)

Comment 4

8 months ago
Adwebtest.92, 

Thanks for your effort, what I can suggest further in your case, is to try to disable one by one the add-ons and see which one cause the issue.
Flags: needinfo?(adwebtest.92)
Whiteboard: [gfx-noted]
Priority: -- → P3
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