Ensure we are able to display site wide banner for important announcements

NEW
Unassigned

Status

support.mozilla.org - Lithium
User Experience & Design
6 months ago
6 months ago

People

(Reporter: John99, Unassigned)

Tracking

Details

User Story

If I go direct to the ask the community page
https://support.mozilla.org/t5/forums/postpage/category-id/Mozilla-EN/choose-node/true/interaction-style/forum

At present I see no banner. Although a small banner is seen on some parts of the site.

The page allows me to enter a subject title and enter body text. However it will not let me pick a board to post. A red error message is then displayed 
> Correct  the highlighted error and try again 
> Please select a board to continue


This is hardly a user friendly experience.
It is not making it clear that posting questions is suspended.

If I use the in product menu from Firefox desktop.
Menu (3bar icon) ==> Help ((?)icon) ==> Firefox Help
That lands at https://support.mozilla.org/t5/Firefox/ct-p/Firefox
The page has no banner or notification about problems, but currently has no link to ask questions.
Again not a good user experience.

Attachments

(1 attachment)

(Reporter)

Description

6 months ago
We recently had a disabling slowness issue.
Today we have stopped questions being posted and are about to temporarily rollback to Kitsune. See Bug 1324426 comment 42

We should have procedures and features in place that allow Site Admins to place a site wide banner up for such important announcements.
(Reporter)

Updated

6 months ago
User Story: (updated)
(Reporter)

Comment 1

6 months ago
Created attachment 8859575 [details]
Screenshot of error messages
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