Closed Bug 1357722 Opened 7 years ago Closed 7 years ago

Firefox 52 crashes on my system (even in safe mode) but firefox 47 works

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
52 Branch
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1313085

People

(Reporter: saurabh.baid, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

Steps to reproduce:

Upgraded to Firefox 52 from 47 but firefox is crashing while launching. Its not opening up even in safe mode.


Actual results:

Firefox Crashes after upgrading to 52. Please see the following crash report.

Add-ons: e10srollout%40mozilla.org:1.9,firefox%40getpocket.com:1.0.5,aushelper%40mozilla.org:2.0,deployment-checker%40mozilla.org:1.0,webcompat%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 4137734144
AvailablePhysicalMemory: 4628234240
AvailableVirtualMemory: 3869782016
BIOS_Manufacturer: HP
BlockedDllList: 
BreakpadReserveAddress: 54525952
BreakpadReserveSize: 67108864
BuildID: 20170323105023
CPUMicrocodeVersion: 0x9e
CrashTime: 1492604707
DOMIPCEnabled: 1
E10SCohort: test
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1492601660
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 1132
StartupCrash: 1
StartupTime: 1492604706
SystemMemoryUsePercentage: 45
Throttleable: 1
TotalPageFile: 11133464576
TotalPhysicalMemory: 8481497088
TotalVirtualMemory: 4294836224
URL: 
UptimeTS: 2.3736375
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 52.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
we need some crash reports from the page about:crashes.
You can find crash reports IDs in a folder, see the FAQ:
https://support.mozilla.org/t5/Firefox-crashes/Firefox-crashes-Troubleshoot-prevent-and-get-help-fixing-crashes/ta-p/3157#w_the-crash-still-happens-in-safe-mode
Flags: needinfo?(saurabh.baid)
Severity: normal → critical
Crash ID: bp-dc8f4b0e-54e3-4c18-81d1-995c71170419
Flags: needinfo?(saurabh.baid)
Websense stuff.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → DUPLICATE
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