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manage account not showing all devices



Cloud Services
Server: Sync
11 months ago
11 months ago


(Reporter: Tortino, Unassigned)


Firefox Tracking Flags

(Not tracked)




11 months ago
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170419030223

Steps to reproduce:

I have setup sync on multiple devices (pc and android). 
some of that devices are not in use, maybe 4 out of 14 are not used anymore.

Actual results:

I went  to the "manage account" web page to delete the unused devices but they are not listed.
In the sync log I still see references to the "hidden" devices, like:
Adding remote tabs from Tortino Nightly PC HP MIO ok
I also see messages like this, which may be related:
Hiding stale client rKswI2XnRSkH - in known stale clients list

Expected results:

I want to see all the devices (even the stale ones) and be able to delete them.


11 months ago
Component: Untriaged → Server: Sync
Product: Firefox → Cloud Services
Version: 55 Branch → unspecified
Hmm, that log message comes from Firefox, I think because those devices aren't connected to your account. Otherwise, they'd show up on the web page.

Unfortunately, there's no way to delete the stale devices. They should be deleted automatically after 21 days of inactivity, though; if not, that could be a bug. Do you remember when you stopped using those devices?
Flags: needinfo?(tortino)

Comment 2

11 months ago
At least one has been inactive for less than 21 days (the one in the log). For the others I'll have to investigate.
In any case I think I'll wait 21 days and then check again :-)
In case they'll continue to show up I'll make additional comments on this bug report.
Flags: needinfo?(tortino)
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