Closed Bug 1358423 Opened 7 years ago Closed 7 years ago

Printing results in blank pages

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1336657

People

(Reporter: lale3, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170413192749
Firefox for Android

Steps to reproduce:

Printing any website only results in a single blank page and firefox (53.0) shows a simple error message (German: "Druckerfehler - Beim Drucken ist ein Fehler aufgetreten.", translated: "Printing Error - An error occured while printing"). It happens with any website and with any printer (HP3015, Adobe PDF, Microsoft PDF etc.) that is installed (Windows 10). The problem also appears when using Portable Firefox. But with all other apps and programs printing works properly.


Actual results:

After resetting firefox (German: "Bereinigen", translated: "cleanup"?), any pages can be printed. But ony for a short time. Once firefox is closed and restarted the error occurs again.
Component: Untriaged → Printing: Output
Product: Firefox → Core
sounds like bug 1352383
Flags: needinfo?(lale3)
I created a logfile:

[Main Thread]: D/printing 
[Main Thread]: D/printing ********* nsPrintEngine::EnablePOsForPrinting *********
[Main Thread]: D/printing PrintFrameType:     kNoFrames 
[Main Thread]: D/printing HowToEnableFrameUI: kFrameEnableNone 
[Main Thread]: D/printing PrintRange:         kRangeAllPages 
[Main Thread]: D/printing ----
[Main Thread]: D/printing PrintFrameType:     kFramesAsIs 
[Main Thread]: D/printing HowToEnableFrameUI: kFrameEnableNone 
[Main Thread]: D/printing PrintRange:         kRangeAllPages 
[Main Thread]: D/printing In DV::ReflowPrintObject PO: a0bf900 pS: 975e300 (     eDoc) Setting w,h to 48960,63360
[Main Thread]: D/printing In DV::ReflowPrintObject PO: 9a11880 pS: 97607d0 (   eFrame) Setting w,h to 24000,31140
[Main Thread]: D/printing **************************************************************************
[Main Thread]: D/printing STF Ratio is:  0,39978 Effective Ratio:  0,82269 Diff: -0,42291
[Main Thread]: D/printing **************************************************************************
[Main Thread]: D/printing 
[Main Thread]: D/printing -------------------------------------------------------
[Main Thread]: D/printing 
[Main Thread]: D/printing --- Printing 1 pages
[Main Thread]: D/printing ****************** Begin Document ************************
[Main Thread]: D/printing 
[Main Thread]: D/printing **************************** eDoc ****************************
[Main Thread]: D/printing ****** In DV::DoPrint   PO: a0bf900 
[Main Thread]: D/printing Scheduling Print of PO: a0bf900 (eDoc) 
[Main Thread]: D/printing -----------------------------------
[Main Thread]: D/printing ------ In DV::PrintPage PO: a0bf900 (eDoc)
[Main Thread]: D/printing ****** Printing Page 1 of 1 page(s)
[Main Thread]: D/printing ****** In DV::DonePrintingPages PO: a0bf900 (eDoc)
[Main Thread]: D/printing 
[Main Thread]: D/printing **************************** eFrame ****************************
[Main Thread]: D/printing ****** In DV::DoPrint   PO: 9a11880 
[Main Thread]: D/printing ****************** End Document ************************
[Main Thread]: D/printing 
[Main Thread]: D/printing ****  Failed Printing - rv 0x80004005

How can I provide more information that might help?

Kind regards,
Lars
I got it fixed by deleting the folder "Mozilla" in "C:\Users\<Username>\AppData\LocalLow\". 

It seems to be the same problem as https://bugzilla.mozilla.org/show_bug.cgi?id=1336657. In my case the Documents-Folder is linked to a server-adress.
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Resolution: --- → DUPLICATE
Flags: needinfo?(lale3)
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