'Always prefer display name over message header' not always honoured for at least one address

UNCONFIRMED
Unassigned

Status

Thunderbird
Untriaged
UNCONFIRMED
a year ago
a year ago

People

(Reporter: najoll, Unassigned)

Tracking

52 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

a year ago
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170413192749

Steps to reproduce:

Receive an e-mail from a particular contact.


Actual results:

Text that is not my configured display name appears for that contact. Sometimes.


Expected results:

My display name should have been used.
Can you work out why it sometimes works and sometimes doesn't?

Is the From: address perhaps slightly different?
(Reporter)

Comment 2

a year ago
Not as far as I can tell. Perhaps you should direct me to look somewhere within the source (i.e. full headers version) of the e-mail.
View > Message Source. Or Ctrl+U.
(Reporter)

Comment 4

a year ago
Thanks. However: I mean what information should I seek *within* that source? I don't want to post the whole thing - complete with someone's e-mail address - here.
As I said in comment #1: The From: header.
(Reporter)

Comment 6

a year ago
At present, *all* the e-mails that I possess - that are from the address in question - appear in Thunderbird wrongly, i.e. the 'display' field in the address book is ignored. So I have no unproblematic e-mails with which to compare the problematic ones (if we require that both terms of the comparison share the same address).

Yet, an opportunity for comparison should arise soon enough, for I'll ask the person concerned to e-mail me from multiple devices.

I am not happy to post a whole 'from' header (which seems large, but I am unsure I am identifying it correctly) here. However, I can look up your e-mail, Jorg, and send it that way instead. I can do that now, or I can wait until I have the header from a fully working e-mail (in which latter case I can send the two headers for comparison).
It should just be a matter to compare the address in the address book with the address in the From: header. You don't need to publish it.

Are you sure you don't have the person in the address book twice? And the other card without the setting?
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