MP4 video does not play on "Lick Your Rats" page

RESOLVED WONTFIX

Status

()

Core
Audio/Video: Playback
RESOLVED WONTFIX
10 months ago
10 months ago

People

(Reporter: Asif Youssuff, Unassigned)

Tracking

55 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

10 months ago
Created attachment 8862022 [details]
works in safari

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170426030329

Steps to reproduce:

1. Navigate to http://learn.genetics.utah.edu/content/epigenetics/rats/
2. A video with source "rat3.mp4" appears as an embed on the page


Actual results:

I see a unhappy document icon with message "No video with supported format and MIME type found." 

Navigating to the file directly also does not work. http://learn.genetics.utah.edu/content/epigenetics/rats/rat3.mp4


Expected results:

The video should appear and be playable. I am able to play the video on Safari on this machine. 

Additionally, my browser appears to be able to play mp4 video elsewhere, eg: https://raw.githubusercontent.com/mediaelement/mediaelement-files/master/big_buck_bunny.mp4

ffprobe results on the file:

ffprobe rat3.mp4
ffprobe version 3.0.2 Copyright (c) 2007-2016 the FFmpeg developers
  built with Apple LLVM version 7.0.2 (clang-700.1.81)
  configuration: --prefix=/usr/local/Cellar/ffmpeg/3.0.2 --enable-shared --enable-pthreads --enable-gpl --enable-version3 --enable-hardcoded-tables --enable-avresample --cc=clang --host-cflags= --host-ldflags= --enable-opencl --enable-libx264 --enable-libmp3lame --enable-libxvid --enable-vda
  libavutil      55. 17.103 / 55. 17.103
  libavcodec     57. 24.102 / 57. 24.102
  libavformat    57. 25.100 / 57. 25.100
  libavdevice    57.  0.101 / 57.  0.101
  libavfilter     6. 31.100 /  6. 31.100
  libavresample   3.  0.  0 /  3.  0.  0
  libswscale      4.  0.100 /  4.  0.100
  libswresample   2.  0.101 /  2.  0.101
  libpostproc    54.  0.100 / 54.  0.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'rat3.mp4':
  Metadata:
    major_brand     : mp42
    minor_version   : 0
    compatible_brands: isommp42
    creation_time   : 2014-08-07 23:00:05
  Duration: 00:00:44.80, start: 0.000000, bitrate: 319 kb/s
    Stream #0:0(eng): Video: mpeg4 (Simple Profile) (mp4v / 0x7634706D), yuv420p, 352x288 [SAR 1:1 DAR 11:9], 190 kb/s, 30 fps, 30 tbr, 30k tbn, 30 tbc (default)
    Metadata:
      creation_time   : 2014-08-07 23:00:05
      handler_name    : Mainconcept MP4 Video Media Handler
    Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 32000 Hz, stereo, fltp, 126 kb/s (default)
    Metadata:
      creation_time   : 2014-08-07 23:00:05
      handler_name    : Mainconcept MP4 Sound Media Handler
(Reporter)

Comment 1

10 months ago
Created attachment 8862024 [details]
does not work in firefox
(Reporter)

Comment 2

10 months ago
FYI, when reporting to webcompat using the built in "Report Site Issue" feature, the technical information is posted:

Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)
Resource: http://learn.genetics.utah.edu/content/epigenetics/rats/rat3.mp4

Updated

10 months ago
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
we only support H264 (MPEG-4 part 10), VP8, VP9, Theora video codec.
We and and won't support Divx (MPEG-4 Part 2)
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → WONTFIX
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