1360754 - Data Studio LDAP User Error

Status: RESOLVED FIXED

(Infrastructure & Operations :: Infrastructure: LDAP, task)

Description

[Heather]

We created a Data Studio report for Diane Tate to view via datastudio.google.com   

The link to the report in Data Studio is: https://datastudio.google.com/open/0B9XkoIpFwJZgNDByUjdjYnBvc1k and has sharing permissions applied.

Diane clicked on the link and was not able to access the report, instead she was presented with the option to download instead of view the report directly.
https://drive.google.com/a/mozilla.com/file/d/0B9XkoIpFwJZgSjQ4cDFWYWhnRzRRVmRCYWU4aUhwYXdlLXBJ/view?usp=sharing

We also tried the following steps provided by Gareth Cull:
1. Instead of opening the report from Gmail, have the user try visiting datastudio.google.com rather than trying to access via Drive or Mail. The user should be able to open the report directly there.

2. Perhaps this user hasn't granted authorization to Data Studio yet. You can check your account preferences via these steps-

1. Go to https://myaccount.google.com/
2. Find "Connected apps & sites" and click on "Sign-in & security"
3. Click "MANAGE APPS", find "Google Data Studio"

If Google Data Studio is not there, the user has not yet granted Data Studio access. The user should then go to datastudio.google.com, and it will prompt the user to grant authorization.

Diane was still not able to access.

Comment 1

[Justin Dow [:jabba]]

ni - :jen : is this something you can help with?

Comment 2

[Jennifer Hayashi [:jen]]

I don't believe there's anything that should be blocking this.  Can you give me a couple of names of people who are working?  I'd like to take a look at their accounts and see if there's anything they have in common.

Comment 3

[Heather]

(In reply to Jennifer Hayashi [:jen] from comment #2)
> I don't believe there's anything that should be blocking this.  Can you give
> me a couple of names of people who are working?  I'd like to take a look at
> their accounts and see if there's anything they have in common.

Thanks Jen for the help.
Josephine T was able to see this report no problem when I sent it to her.
Ryan Watson originally wasn't but then was.
Caitlin G wasn't able to see it either, reported the same problem as Diane.
Let me know what else we would need to work thru this.
Heather

Comment 4

[Jennifer Hayashi [:jen]]

Checked your Google accounts and you don't have any special services turned on.  However, what I can see is that for the people who seem to be able to access the report - they've allowed the Google Data Studio access to their account.   For Diane Tate and Caitlin, I do see that listed as granted access to their account. 

I was able to grand Google Data Studio access to my account by doing the following:

1) Go to Google Data Studio https://datastudio.google.com/org//navigation/reporting
2) Create a new report
3) Add a sample data source - that gave the pop-up to grant data studio access to my account. 

I'm sure there's a more direct way - but I think that's the step that is missing.   The instructions in comment 0 appear to only let you check whether you've granted access - not to grant access.

Comment 5

[Jennifer Hayashi [:jen]]

However, I was able to open that report from my own account, my admin account and my test account without issues.  Is it possible they are on nightly?  Maybe also have the try a different browser?

https://datastudio.google.com/org//reporting/0B9XkoIpFwJZgNDByUjdjYnBvc1k/page/4FB

Comment 6

[Heather]

(In reply to Jennifer Hayashi [:jen] from comment #5)
> However, I was able to open that report from my own account, my admin
> account and my test account without issues.  Is it possible they are on
> nightly?  Maybe also have the try a different browser?
> 
> https://datastudio.google.com/org//reporting/0B9XkoIpFwJZgNDByUjdjYnBvc1k/
> page/4FB

Thanks Jen.
I have passed this on to Diane and will advise back if this ends up working for her.
Heather

Comment 7

[Heather]

Jen.
Diane has now confirmed she can view and access the reports within Data Studio!
The granting access seems to be the trick.  Additionally, I asked her to make sure that she was not logged into any personal google accounts when she tried to grant access in case that was confusing it as well.

Thanks so much, I think we can close this bug.
Heather