1361360 - Thunderbird sends receipts when browsing old mails

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Kire Dyfvelsten]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170413192749

Steps to reproduce:

browsing trough old mails (read marked in other client) on an IMAP folder.


Actual results:

Thunderbird sends a new receipts


Expected results:

Since the mails are already marked as read, TB should not send another receipt

Comment 1

[Wayne Mery (:wsmwk)]

Is this with Thunderbird 52?

ref bug 1321219

Comment 2

[Kire Dyfvelsten]

yes and 4x

Comment 3

[Jorg K (CEST = GMT+2)]

(In reply to Kire Dyfvelsten from comment #0)
> Since the mails are already marked as read, TB should not send another
> receipt
I don't think this expectation is right. If the sender requested a receipt, TB will prompt or send the receipt regardless of whether the e-mail was read.

Comment 4

[Kire Dyfvelsten]

Windows Live Mail or Outlook has allready sent an receipt for those messages, i dont know if there is something else one could look at, else than the read flag...
Many of our users has several years old imap folders.. and they sometimes have to re-read a message later. and that should not trigger a new receipt. 
A "workoround" could be that it only sends reciepts from the inbox folder?

Comment 5

[Wayne Mery (:wsmwk)]

Joe do you have experience in this area?

Comment 6

[Joe Sabash [:JoeS1]]

My main "work" email is pop3, and the occasional request for receipt seems to work fine.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to Jorg K (GMT+1) from comment #3)
> (In reply to Kire Dyfvelsten from comment #0)
> > Since the mails are already marked as read, TB should not send another
> > receipt
> I don't think this expectation is right. If the sender requested a receipt,
> TB will prompt or send the receipt regardless of whether the e-mail was read.

I think this is correct.

rsx11m, do you agree?

Comment 8

[rsx11m]

I'm not using this feature and have my accounts set to never send or ask for receipts, so it's working as advertised for my (non-)use case.

My expectation would be that the receipt is sent out (or I get asked whether or not to sent one) when I'm opening that e-mail for the *first time* (i.e., status change from "unread" to "read"). Subsequent viewing of the same e-mail should IMO not result in sending another receipt (which appears to be the problem described in this bug by Kire). All the sender needs to know is that I've read the message at least once, not with subsequent opening of the message ("none of your business").

Anyway, that's mostly a UX question, thus Paenglab is probably the right one to comment.

Comment 9

[Richard Marti (:Paenglab)]

I'm also against sending a receipt when the e-mail is already in status "read". Today it's normal a user has different MUAs and the decision of sending a receipt was done at the first time the e-mail was read on a other device.

Comment 10

[Benjamin Flanagin]

Jorg, you like to use read receipts so you might know if this bug is still in play. If not we could probably close this one.

Comment 11

[Jorg K (CEST = GMT+2)]

Well, see comment #3. Whether the e-mail was read or not doesn't make a difference. I just saw that it was marked read by another client (comment #0). All I can suggest to switch read receipts to prompt or switch them off altogether (since they are a privacy concern).