1362544 - Firefox - system crash and reboot on wakeup

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[soar]

Attachment: windows-minidump.dmp

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170418004027

Steps to reproduce:

Reproducing:
- Go to "Start" and choose "Sleep mode"
- Wait while system goes to sleep
- Wake it up
- With a ~20% chance you'll see BSOD

Also, after 3-4 crashes my Firefox profile is broken and I see only 3 stored passwords.

Versions:
- Firefox Developer Edition 54.0a2 (2017-04-18) (32-бит)
- Windows 10

Comment 1

[soar]

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff806a52d7ddd, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
cmudaxp+2f7ddd
fffff806`a52d7ddd 488b01          mov     rax,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  firefox.exe   <------------------------------------------------

BAD_PAGES_DETECTED: e6d3

TRAP_FRAME:  ffffc100b5ee2af0 -- (.trap 0xffffc100b5ee2af0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000000c0000001 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff806a52d7ddd rsp=ffffc100b5ee2c80 rbp=ffffc100b5ee2e30
 r8=0000000000000000  r9=0000000001d2c5dc r10=ffffc100b5eac180
r11=00000205e79435b9 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cmudaxp+0x2f7ddd:
fffff806`a52d7ddd 488b01          mov     rax,qword ptr [rcx] ds:00000000`00000000=000000000000e6d3
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff801c4de1929 to fffff801c4dd67c0

STACK_TEXT:  
ffffc100`b5ee29a8 fffff801`c4de1929 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffc100`b5ee29b0 fffff801`c4ddff07 : ffff7f7d`8c819956 fffff801`c503e100 00000000`00000000 ffffc100`b5ee2c70 : nt!KiBugCheckDispatch+0x69
ffffc100`b5ee2af0 fffff806`a52d7ddd : 00000000`00000000 ffffde0e`99d8cca0 000069e1`77d75924 ffffde0e`9e2c90f8 : nt!KiPageFault+0x247
ffffc100`b5ee2c80 00000000`00000000 : ffffde0e`99d8cca0 000069e1`77d75924 ffffde0e`9e2c90f8 00000010`00001000 : cmudaxp+0x2f7ddd


STACK_COMMAND:  kb

SYMBOL_NAME:  PAGE_NOT_ZERO

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  PAGE_NOT_ZERO

Followup: MachineOwner

Comment 2

[:Gijs (he/him)]

Does this happen if you run Firefox in safe mode? Is there any unusual hardware connected to your machine (input devices other than keyboard/mouse, maybe a camera/mic; output devices other than sound and a screen) ?

Comment 3

[soar]

I will test Safe-Mode.
Yes, I have Logitech webcam connected.

Comment 4

[:Gijs (he/him)]

To be clear, I meant Firefox's safe mode - https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode . :-)

Comment 5

[Daniel Veditz [:dveditz]]

(In reply to soar from comment #0)
> - Go to "Start" and choose "Sleep mode"
> - Wait while system goes to sleep
> - Wake it up
> - With a ~20% chance you'll see BSOD

None of that should have anything to do with Firefox. In particular the crash you reported is in a device driver which is not part of Firefox. What version of the device driver is installed? Is there an update for Win10 available for it? Are you using the camera in Firefox? Accessing the camera from the browser is not common, though we do support the WebRTC feature which some sites are starting to use.

> Also, after 3-4 crashes my Firefox profile is broken and I see only 3 stored passwords.

If the operating system itself crashes files (of any program) can be left in an inconsistent and sometimes unrecoverable state.

I'm going to hide the mini dump because it could contain chunks of memory and reveal private data.

Comment 6

[Daniel Veditz [:dveditz]]

A couple of tests to try.

1. Disconnect the web camera. Repeat your sleep/wake cycle 5-10 times. Do you get a BSOD?

2. Reconnect the web cam, but shut down Firefox cleanly and leave it off. Repeat the sleep/wake cycle 5-10 times. Do you get a BSOD?

If you don't get crashes with #2 what add-ons and plugins do you have installed?
a) Open "Troubleshooting Information" from the Help menu, or the page about:support.
b) Copy the section labeled "Extensions" and paste it into the bug.
c) Click the "Enabled Plugins" link on the about:support page (=> about:plugins)
d) you will probably see at least 3 plugins
  -- OpenH264 Video Codec
  -- Widevine Content Decryption Module
  -- Shockwave Flash
e) if you have any additional plugins it would be worth mentioning them (and the versions)