Closed Bug 1367706 Opened 8 years ago Closed 8 years ago

automatic update, today. Thunderbird opens and is frozen

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: karen.allen-sh, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 Build ID: 20170518000419 Steps to reproduce: Thunderbird automatically updated, this morning. version 52? Actual results: It opened with the new update page open. Stuck on 'loading' at the top. Could not do anything with it. Had to use task manager to close it. Re-started computer. Same result when opening Thunderbird. Tried re-install. Now opens without the update page but still frozen. Cannot do anything with it and have to close using task manager. Expected results: work as it usually does with each update.
This is really a support problem. There must be something special going on on your machine. Most likely an incompatibility with an add-on or your anti-virus software. Can you uninstall this again and then re-install version 45.8 from here http://ftp.mozilla.org/pub/thunderbird/releases/45.8.0/win32/ Check which add-ons you have and uninstall most of them before doing the update again. Or report them here so we can advise which one might cause problems. Please note: Bugzilla is NOT a support forum. It is a tracking system for bugs in Mozilla products. This is a support question. You can get support here: https://support.mozilla.org/en-US/products/thunderbird That said, we can assist you a little further here, but it's hard without inspecting your machine.
Sorry if this is the wrong place. I'm finding the help system not very user friendly for non-techs like me. Manufacturer: Dell Processor: Pentium (R) Dual-Core CPU E5700 @ 3.00GHz 3.00GHz RAM: 4.00 GB System: 64-bit operating system. x64-based processor
Well, I gave some suggestions in comment #1, have you followed those? Other than that, you might need to get a person in to look at your problem. Free software doesn't mean you get free service with all your problems, right?
This looked like a support issue, so closing this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
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