Closed
Bug 1368404
Opened 8 years ago
Closed 8 years ago
first run page has unstyled fx accounts login form
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Cloud Services
Server: Firefox Accounts
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: dietrich, Assigned: stomlinson)
Details
Attachments
(2 files, 1 obsolete file)
53.0.3 (64-bit)
STR:
1. create new profile
2. wait for first-run page to load
Expected: accounts login form is styled
Actual: it is not styled
Comment 1•8 years ago
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This may have been a temporary issue with the FxA server that powers the iframe on /firstrun/, but i can no longer reproduce. Please reopen if this is still an issue for you. Thanks!
Updated•8 years ago
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Attachment #8872898 -
Attachment is obsolete: true
Comment 2•8 years ago
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Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
Reporter | ||
Comment 3•8 years ago
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How confident are you that this isn't happening to other new users?
I'd feel more comfortable if the criteria for closing bugs like this was more comprehensive than WFM.
Comment 4•8 years ago
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(In reply to Dietrich Ayala (:dietrich) from comment #3)
> How confident are you that this isn't happening to other new users?
>
> I'd feel more comfortable if the criteria for closing bugs like this was
> more comprehensive than WFM.
I'm following up with the FxA team to see if they had any issues over the weekend, but this is so far the only report we've had. Happy to re-open if this is still an issue for you, but we'll keep it on our radar.
Assignee | ||
Comment 5•8 years ago
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:dietrich - Additional info would be really helpful or else we don't have much to go on. Do you have concrete STRs, or a screenshot of the dev console when this occurred? Which version of Firefox was this? Was E10s enabled? Were any addons installed? Which locale do you have set? Which region of the world was the user in?
Moving the component to Cloud Services->Server: Firefox Accounts
Component: Pages & Content → Server: Firefox Accounts
Flags: needinfo?(dietrich)
Product: www.mozilla.org → Cloud Services
Version: Production → unspecified
Assignee | ||
Comment 6•8 years ago
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Re-opening until we have a better idea of what happened.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Assignee | ||
Updated•8 years ago
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Assignee: nobody → stomlinson
Comment 7•8 years ago
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Sorry if i prematurely closed this, thanks :stomlinson
Reporter | ||
Comment 8•8 years ago
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Heh, yeah I had a heck of a time figuring out where to even file bugs for this area in Bugzilla, so number-of-reports as a metric for size-of-problem might not work out well.
* The version info is in comment #0.
* The concrete STR are exactly as comment #0 says. That's all I did, other than a sanity check that all other internet stuff was working fine.
* Sorry, no console dump or anything else. I was testing something else and thought I'd report this since I saw it.
* E10s is always on now, right?
* I am in the Hong Kong location of the world. One of Asia's trans-pacific cable endpoints, so fantastic internet. That said, this is the internet... there always could've been a network failure.
* Full debug info from about:support: https://pastebin.mozilla.org/9023135
Maybe worth looking into detecting FOUC and adding to telemetry or whatever logging y'all do, as a future-defensive understanding of how severe the problem is.
Flags: needinfo?(dietrich)
Comment 9•8 years ago
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:dietrich, can you verify if this is is still an issue for you, or can you no longer reproduce?
Reporter | ||
Comment 10•8 years ago
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No, I just tried and couldn't reproduce. Interestingly, the iframe took at least 5 full seconds to load, while the containing page loaded almost instantly. All other internet services working speedily, in comparison.
Reporter | ||
Comment 11•8 years ago
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Tried 53 first run page today and boom, I get unstyled content.
Also saying I need cookies* and localstorage enabled. I do have both enabled and am not in PB mode.
(* I do have tracking protection enabled and 3rd party cookies only allowed for visited sites.)
Reporter | ||
Comment 12•8 years ago
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Reporter | ||
Comment 13•8 years ago
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Oops, more info: This time I loaded the page in Nightly, while looking at bug 1368402. I'm seeing crazy slow loading times of the iframe... maybe these things are related?
https://www.mozilla.org/en-US/firefox/53.0.3/firstrun/
Comment 14•8 years ago
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Please reopen if anyone has more information on this issue
Status: REOPENED → RESOLVED
Closed: 8 years ago → 8 years ago
Resolution: --- → INCOMPLETE
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Description
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