1371191 - "Your email was just returned. Mistyped email?" message persists after email is fixed

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Yngve Høiseth]

Attachment: Screen Shot 2017-06-08 at 08.25.05.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170518000419

Steps to reproduce:

1. Create Firefox Sync account.
2. Mess up email address (so that emails bounce).
3. On a different computer, install Firefox and try to log in to Firefox Sync.
4. Get error message: "Your email was just returned. Mistyped email?"
5. Fix email address (so that emails no longer bounce).
6. Wait 24 hours.
7. Try to log in again.


Actual results:

Got error message: "Your email was just returned. Mistyped email?"


Expected results:

New confirmation email sent to my email address, able to log in.

Comment 1

[Ryan Kelly [:rfkelly]]

Thanks for the report.  The message here is a little confusing, but the behaviour is intentional - if we try to send an email to your address and it bounces, then we suppress sending any more emails to that address, so as not to damage our overall email sender reputation.

We've got some changes in the works that will make this clearer, and less likely to trigger after just a single bounce.  But in the meantime, we can look into your account on the backend and clear the bounce state - is the email on your Firefox Account the same as the one used here in bugzilla?

Comment 2

[Yngve Høiseth]

> Thanks for the report.

No worries. Thanks for looking into it so quickly.

> […] in the meantime, we can look into your account on the backend and clear the bounce state - is the email on your Firefox Account the same as the one used here in bugzilla?

Thanks, I'd appreciate that. I use the same email address – [e-mail] – both places.

Comment 3

[Ryan Kelly [:rfkelly]]

> we can look into...

Of course by "we" here I mean :jbuck; over to you :-)

Comment 4

[Jon Buckley [:jbuck]]

MySQL [fxa]> select * from emailBounces where email = '[e-mail]';
+-------------------+------------+---------------+---------------+
| email             | bounceType | bounceSubType | createdAt     |
+-------------------+------------+---------------+---------------+
| [e-mail] |          1 |             2 | 1496815414126 |
+-------------------+------------+---------------+---------------+
1 row in set (0.00 sec)

MySQL [fxa]> delete from emailBounces where email = '[e-mail]';
Query OK, 1 row affected (0.02 sec)

Yngve Høiseth: Please try signing in again

Comment 5

[Yngve Høiseth]

Problem solved. Thank you very much.