1372283 - Article headers are not showing up

Status: RESOLVED WONTFIX

(support.mozilla.org - Lithium :: Knowledge Base Software, defect, P1)

Description

[Joni Chan]

Steps to reproduce:
1. Visit https://hwsfp35778.lithium.com/t5/Install-and-Update/Update-Firefox-to-the-latest-version/ta-p/2858 or any article.

Expected result: The article title ("Update Firefox to the Latest Version" in this case) should show up at the top of the page.

Actual result: there is no title header at the top.

Comment 1

[Joni Chan]

Support case 00143155 filed: https://supportcases.lithium.com/5006100000CDXQX

Comment 3

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

assigning this to joni for now but waiting for lithium to reply in the support case https://supportcases.lithium.com/5006100000CDXQX

Comment 4

[Alice Wyman]

Attachment: Jun7-2017LithiumKBarticle.png

There are other issues besides the missing article Title.  I've attached an image of how KB articles display on Lithium as of Jun 7, 2017 which I posted to bug 1347312 and to https://support.mozilla.org/en-US/forums/contributors/712475?#post-71880  along with this comment:

"... there must be work being done since Lithium pages for KB articles do not display properly.  The article title and everything above it is missing! Only the "body" of the article is shown. <snip> You can't sign in from a KB article page or edit the article even if you are signed in. (You can go to "View article history" to find a sign-in link and an Edit button). The article comments section below the body is also missing, even when you're signed in as a contributor."

Comment 5

[John Hesling [:John99] (NeedInfo me)]

What does the support case [li-00143155]  actually specify ?
Is this  bug only covering the missing Article Title ?
What about all the other header information ?
Are other bugs & further support cases required to have KB articles displaying properly with all other links and complete page content?

Comment 6

[John Hesling [:John99] (NeedInfo me)]

I note the duplicated Bug 137229 contains [li-00143160]
Presumably that case number should be added to this bug in the title and the whiteboard.
Does this bug summary need expanding to cover a larger scope ?
What does that support case cover exactly ?

Comment 7

[John Hesling [:John99] (NeedInfo me)]

error
> Bug 137229 contains [li-00143160]
Should of course be be Bug172291

Comment 8

[John Hesling [:John99] (NeedInfo me)]

oops sorry for the bug spam I keep making typos
error

Should of course be be Bug1372291

Comment 9

[madalina]

A [li-xxxx] case is the number for the case filed with Lithium support.

For this particular bug the correct case number is the one on file: [li-00143155]. There was a duplicate bug/Lithium case filed but that was closed.

Copy paste of the content of case file [li-00143155]:

==START OF COPY/PASTE

Visit https://hwsfp35778.lithium.com/t5/Install-and-Update/Update-Firefox-to-the-latest-version/ta-p/2858 or any article.

Expected result: The article title ("Update Firefox to the Latest Version" in this case), breadcrumb, logo and universal menus should show up at the top of the page.

Actual result: there is no title header at the top.

==END OF COPY/PASTE

I believe that also covers that issues mentioned by Alice in comment 4. Alice, if that is not the case please file a separate bug with the missing issues.

We're waiting for Lithium's reply.

Comment 10

[Alice Wyman]

(In reply to madalina from comment #9)
 
> Alice, if that is not the case please file a separate bug with the missing issues. 

Bug 1372615 filed for the missing comments section.